CQA/ QMS

Metalman Auto; Krishnagiri District; On-site; INR 600,000 - 900,000; Full time

Job summary

Metalman Auto in Tamil Nadu requires a Quality Auditor to oversee customer complaints, ensure timely responses, and monitor ratings for continuous improvement, in line with IATF 16949 and ISO procedures.

The role includes conducting internal audits, maintaining quality trackers, and ensuring action closure on non-conformities, with a strong focus on compliance and KPI achievement.

Qualifications

• Experience performing internal audits per IATF 16949 and ISO standards.
• Experience updating closure action plans and quality trackers.
• Ability to monitor customer feedback and drive improvement.

Responsibilities

• Daily monitoring of reported customer complaints and timely responses.
• Monitor customer ratings and follow up for improvements.
• Ensure 95% compliance with IATF/ISO audit guidelines.
• Plan and conduct audits per guidelines and ensure 95% compliance.
• Prepare action plans and close non-conformities on time.

Skills

Internal Audit

Audit Closure

Quality Monitoring

Root Cause Analysis

Tools

IATF 16949

ISO Standards

Job description

Role & responsibilities

• Daily Monitoring of reported customer complaint.
• Ensuring response to customer in time & complaint closer monitoring as per CC Procedure.
• Monitoring of customer rating and Analysis and Follow up for improvement.
• Monitoring of Customer Complaint PPM And Follow up for Improvement
• Conducting Internal audit as per IATF 16949 for ensuring system compliance & Internal audit closure Updating
• Monitoring Monthly KPI as per IATF or ISO Requirements and ensure action in case of lapses.
• Conducting audit for 20 Basis guidelines and Ensuring 95% Compliance,
• Conducting audit for 47 Best Practice and ensuring 95% Compliance.
• Planning Conducting customer-based audit self-assessment.
• Conducting customer oriented audit

Preferred candidate profile

1. Role Deliverables

• Internal Audit as per plan for IATF & ISO and closure action plan updating
• Weekly review an sharing Quality tracker Compliance and Pending Points
• External audit 0 Non conformity.

2. Performance measures / key result areas

• Customer rating Within Target
• No repeat non conformity in internal Audit as per IATF Requirement
• On time Non-Conformity Closure of Customer Complaint.
• Customer PPM Within target