Section Head - Quality Assurance

Exide Industries; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Exide Industries is seeking a seasoned Quality Assurance professional to lead customer audits, QMS enforcement, and complaint resolution across key accounts.

You will drive PPAP submissions, internal audits, VOC analyses, and KPI development, while coaching teams on problem solving and continuous improvement tools.

Experience in battery manufacturing and standards like IATF 16949, ISO 9001, and VDA 6.3 is preferred; strong communication and stakeholder management are essential.

Qualifications

• Experience in customer audits and QMS implementation.
• Proficient in handling customer complaints and PPAP.
• IATF 16949 internal auditor knowledge.
• Knowledge of ISO9001 and core QC tools.
• Excellent communication and documentation skills.

Responsibilities

• First contact for audits/complaints and close audit points quickly.
• Close customer complaints on portals and monitor sustenance.
• Track customer records and export complaints to closure.
• Know customer requirements for key accounts (CSR).
• Visit customers to understand quality issues and containment.
• Ensure PPAP submission on time and uploads on portals.
• Develop forms/ formats and QMS procedures for continual improvement.
• Plan internal audits and maintain quality records.
• Perform VOC/root cause analysis and implement corrective actions.
• Train team on QMS and continual improvement tools.
• Manage external/customer audits and closure with certifying bodies.
• Develop and manage KPIs for customer quality.
• Conduct risk assessments across departments.
• Experience in battery manufacturing & VDA 6.3 preferred.

Skills

Customer audits

Quality management

Root cause analysis

Communication

Stakeholder coordination

Documentation

Analytical skills

Training

Problem solving

Beon knowledge

Tools

MS Office

PPAP

8D

Core QC tools

Job description

Role & responsibilities

• 1.First contact for any customer audits/complaints and close all audit points/complaints quickly
• 2.Able to quickly close the customer complaints on customer portal and sustenance monitoring
• 3.Track all customer records, complaints including Export complaints till closure
• 4.Should know all the customer specific requirements (CSR) for key customers like SAVW,MSIL,SMG,JD,M&M,TML,MGI
• 5.Visit to customer end to understand the quality complaint and do the necessary containment
• 6.Customer PPAP submission on time and wherever required,PPAP to be uploaded on the customer portals
• 7.Experience in developing new forms/formats/QMS and procedures for continuous improvement of QMS
• 8.Plan and Organise internal audits/MRM,maintain Quality records
• 9.VOC/customer complaints root cause analysis and implementing Corrective actions with focus on systemic actions
• 10.Training to team on QMS and continual improvement tools
• 11.Change management
• 12.Manage all External /customer audits/visit programs to ensure that all nonconformities raised are effectively corrected and closed with customers and certifying Bodies
• 13.Develop, implement and manage key performance indicators (KPIs) for customer quality
• 14.Conduct risk assessments of processes and tasks in and across the departments
• 15. Experience in battery manufacturing processes & VDA 6.3,Beon preferred

Preferred candidate profile

Handling External/Customer Audits, QMS, Customer complaints, Quality Documentation, Proficient in customer handling ,IATF 16949 internal Auditor,ISO9001,Core QC tools,8D ,PPAP, Excellent communication and interpersonal skills, Able to coordinate with stakeholders, Excellent written, verbal and presentation skills, MS office, Analytical skills, product safety, customer centric, agile and proactive approach, Able to handle the situations related to customer points.