Counsellor

Drlogy; Bhiwani district; On-site; INR 250,000 - 450,000; Full time

Job summary

Drlogy is seeking a Counsellor to provide professional patient counselling and support within healthcare services. You will explain treatment processes, coordinate with clinical teams, and assist with appointments and follow-ups.

The role focuses on empathetic, confidential patient interactions, maintaining counselling records, and ensuring smooth communication across departments. Full-time, work from office in Hisar.

Qualifications

• 1–3 years of counselling/healthcare experience.
• Graduation degree in any relevant field.
• Excellent communication and empathetic skills.
• Ability to coordinate with clinical teams and front office.

Responsibilities

• Counsellor provides professional counselling and support to patients regarding healthcare services.
• Explain processes and centre procedures to patients and families.
• Coordinate counselling sessions with doctors and clinical teams.
• Assist patients with appointments, investigations, and follow-ups.
• Maintain counselling notes and patient interaction records.
• Ensure confidentiality and patient-focused interactions.

Skills

patient counselling

lead conversion

Follow-up & Relationship Management

Communication Skills

CRM/Documentation

Education

Any Relevant Graduation Degree

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience

1 - 3 Years Experience

Education

• Any Relevant Graduation Degree

All Gender

Vacancy

1

Last Date to Apply

22, March 2027

Job Role

Work Location

Walk-in venue (Hisar): Double Spoon Food Hotel & Restaurant, Dabra Chowk, Tosham Road, Bhiwani

Work Mode

Work From Office

Department

Patient Counselling

Role

Counsellor

Employment type

• Full time

Key Skills

patient counselling

lead conversion

Follow-up & Relationship Management

Communication Skills

CRM/Documentation

Preference Languages

Any Language

Job Description

Counsellor is responsible for providing professional counselling and support to patients or clients regarding healthcare services, treatment processes, appointments, investigations, and related requirements within the assigned scope. The includes understanding patient concerns, explaining routine processes, coordinating with clinical teams, maintaining counselling records, supporting treatment journey communication, and ensuring empathetic, confidential, and patient-focused interactions.

• Interact with patients and families professionally and empathetically.
• Understand patient concerns, questions, and service-related requirements.
• Explain healthcare processes and centre procedures within the assigned scope.
• Coordinate counselling sessions with doctors and clinical teams where required.
• Assist patients in understanding appointments, investigations, treatment schedules, and follow-up requirements.
• Provide non-clinical information regarding healthcare services and processes.
• Support communication between patients, doctors, nursing staff, and other teams.
• Follow up with patients regarding scheduled visits and treatment milestones.
• Handle routine queries and escalat…
• Assist patients with required forms, documentation, and administrative processes.
• Maintain accurate counselling notes and patient interaction records.
• Coordinate with front office, billing, laboratory, pharmacy, and other departments.
• Support patients through different stages of their treatment or service journey.
• Handle sensitive conversations with professionalism and confidentiality.
• Identify concerns requiring escalation to clinical or administrative teams.
• Conduct follow-up communication according to approved protocols.
• Collect patient feedback and communicate relevant service concerns.
• Support patient satisfaction and service quality initiatives.
• Participate in counselling training and quality improvement programs.
• Maintain patient privacy, confidentiality, dignity, and ethical professional standards.

Similar Jobs at Dr Agarwals Eye Hospital

What began as a humble dream in the 1950s has grown into a global legacy of vision care. Founded in 1957 in Chennai by Dr. Jaiveer Agarwal and Dr. Tahira Agarwal, our story started with passion, courage, and just a hundred rupees in hand.

Inspired by the charm of Madras (now Chennai), the visionary couple chose to build a center of excellence in eye care-one that would transform millions of lives. Over six decades later, that vision continues to guide us.

Who We Are Today

Today, Dr Agarwals Eye Hospital stands as one of the largest and most trusted eye-care networks across India and Africa.

• Presence across 13 Indian states & 3 union territories
• Expanding footprint in 9 African countries
• A network of 200+ advanced eye-care centers
• A flagship institution in Chennai known globally for excellence in ophthalmology

Our hospitals are equipped with cutting-edge technology and driven by highly skilled professionals committed to delivering exceptional patient care.

Excellence in Eye Care

We are pioneers in advanced treatments including:

• Cataract procedures
• Retina and cornea care

Our Chennai flagship center also serves as a hub for research, innovation, and academic excellence, nurturing the next generation of eye specialists.

Our Global Vision

From a single clinic in Mauritius to a strong presence across Africa- including Ghana, Kenya, Tanzania, Rwanda, and more-our mission is simple:

To make world-class eye care accessible to everyone, everywhere.

Careers at Dr Agarwals

Join a workplace where purpose meets progress.

We offer:

• Continuous learning and expert training
• Access to advanced medical technologies
• Strong career growth opportunities
• A collaborative and supportive environment
• Global exposure through international networks

Whether you're a doctor or healthcare professional, you'll be part of a team that values innovation, compassion, and excellence.

Our Future

With strong leadership, visionary founders, and global partnerships, we continue to expand into new geographies while redefining patient experience through innovation.

At Dr Agarwals, we don't just treat eyes-we transform lives.