Education Counsellor

PeUpSkill; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

PeUpSkill is seeking an Education Counsellor to guide prospective students for UG and PG programmes. You will handle online counselling, telesales, and lead conversion, aiming to meet enrolment targets while delivering an excellent student experience.

The role involves advising on curriculum, eligibility, fees, scholarships, admissions, and supporting students through documentation and onboarding. Strong communication and a target-driven approach are essential.

Qualifications

• Bachelor's degree in any discipline.
• 0–1 year of EdTech or education counselling or inside sales experience.
• Experience in online counselling or telesales preferred.
• Excellent communication and interpersonal skills.
• Target-driven with strong closing abilities.

Responsibilities

• Counsel prospective students over the phone, video calls, and virtual meetings regarding UG/PG programmes.
• Explain curriculum, eligibility, fee structure, scholarships, and admission processes.
• Convert inbound and outbound leads into admissions.
• Follow up with prospective students through calls, emails, WhatsApp, and other channels.
• Maintain CRM records of leads, follow-ups, and admissions.
• Coordinate with internal teams to ensure smooth admission and onboarding.

Skills

Excellent communication

Interpersonal skills

Sales experience

Lead conversion

Customer-focused

Education

Bachelor's degree

Tools

MS Office

CRM tools

Job description

We are looking for a dynamic and result-orientated Education Counsellor to guide prospective students in choosing the right undergraduate (UG) and postgraduate (PG) programmes. The ideal candidate should have experience in online sales, lead conversion, and student counselling, with the ability to achieve enrolment targets while delivering an excellent student experience.

Responsibilities:

• Counsel prospective students over the phone, video calls, and virtual meetings regarding UG and PG programmes.
• Understand students' educational backgrounds and career aspirations and recommend suitable courses.
• Convert inbound and outbound leads into successful admissions.
• Follow up with prospective students through calls, emails, WhatsApp, and other communication channels.
• Explain course curriculum, eligibility, fee structure, scholarships, and admission processes.
• Assist students throughout the admission journey, including documentation and enrolment.
• Maintain accurate records of leads, follow-ups, and admissions in the CRM system.
• Meet individual and team admission targets.
• Stay updated with university offerings, admission policies, and market trends.
• Coordinate with internal teams to ensure a smooth admission and onboarding process.
• Build strong relationships with students and parents by providing timely support and guidance.

Key Performance Indicators (KPIs):

• Monthly admission/enrolment targets.
• Lead-to-admission conversion ratio.
• Student engagement and follow-up effectiveness.
• CRM data accuracy and timely updates.
• Student satisfaction and service quality.

Requirements:

• Excellent communication and interpersonal skills.
• Strong sales, negotiation, and persuasion abilities.
• Experience in online counselling, telesales, or education sales.
• Ability to handle objections and close admissions effectively.
• Customer-focused with a target-driven approach.
• Proficiency in MS Office and CRM tools.
• Good organisational and follow-up skills.
• Bachelor's degree in any discipline.
• Minimum of 0 to 1 year of experience in EdTech, education counselling, academic admissions, or inside sales.
• Experience in selling online UG and PG programmes will be preferred.

Preferred Candidate Profile:

• Experience in online admission counselling for universities or EdTech companies.
• Strong understanda ...
• Self-motivated, energetic, and comfortable working in a target-driven environment.