Corporate Travel Desk Operation - Deputy Manager

Maatrum Technologies; Chennai; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

Maatrum Technologies is seeking an experienced Corporate Travel Manager to oversee travel arrangements for executives and staff. You will ensure policy compliance, optimize costs, and manage complex itineraries across domestic and international destinations.

The role requires strong knowledge of air ticketing, GDS platforms, hotel bookings and vendor management, paired with MS Excel proficiency. You will coordinate multi-city plans, handle last-minute requests and report travel metrics to

Qualifications

• 10 years of experience in corporate travel management, travel desk operations or travel administration.
• Strong knowledge of domestic and international air ticketing, fare rules, and GDS platforms (Amadeus, Galileo or Sabre).
• Hands-on experience in hotel bookings, corporate travel policies, ground transportation, and vendor management.
• Proficiency in MS Excel, MIS reporting, payment reconciliation, and cost tracking.
• Strong communication, coordination, negotiation and problem-solving skills.
• Ability to work under pressure, meet tight deadlines and maintain high service standards.

Responsibilities

• Manage corporate travel requests for CXOs, employees and stakeholders.
• Handle domestic and international bookings, multi-city itineraries, rescheduling and refunds.
• Book hotels across 3–5 star properties with corporate rates and invoicing.
• Coordinate airport transfers, chauffeur services and ground transportation.
• Coordinate with airlines, travel agencies, hotels and transport vendors; manage invoicing and cost tracking.
• Maintain travel MIS, trackers and reports on bookings, expenditure and policy compliance.
• Handle urgent travel requirements and keep reporting managers updated.
• Collaborate with internal teams and provide backup support during absences.

Skills

Communication

Coordination

Negotiation

Problem-solving

Teamwork

Tools

Amadeus

Galileo

Sabre

Job description

Role Overview

We are looking for a proactive and detail-oriented professional to manage corporate travel arrangements for CXOs, employees, and business stakeholders, ensuring cost efficiency, policy compliance, timely bookings and seamless travel experiences across domestic (90%)and international destinations(10%).

Key Responsibilities

• Corporate Travel Management: Manage employee travel requests, understand business requirements, verify approvals, and ensure compliance with corporate travel policies, including deviations and exception approvals.
• Domestic & International Bookings: Handle flight, train and bus bookings, complex and multi-city itineraries, rescheduling, cancellations, Tatkal bookings, reissues, refunds and fare-rule compliance.
• Hotel Reservations: Manage domestic and international hotel bookings across 3-star, 4-star and 5-star properties, corporate rates, group bookings, meal plans, cancellation policies and invoicing.
• Airport & Ground Transportation: Coordinate airport transfers, chauffeur services, Marhaba / Meet & Assist services and car rentals, ensuring adherence to negotiated rates and vendor agreements.
• Vendor & Cost Management: Coordinate with airlines, travel agencies, hotels and transport vendors; manage rate cards, invoicing, payment reconciliation and cost tracking.
• MIS & Reporting: Maintain accurate travel records, Excel trackers and MIS reports covering bookings, expenditure, policy compliance and vendor performance.
• Operational Excellence: Handle urgent and last-minute travel requirements, manage competing priorities and ensure timely updates to reporting managers and stakeholders.
• Team Coordination: Collaborate with internal teams, provide backup support during team members’ absence, and ensure uninterrupted travel operations.

Desired Candidate Profile

• 10 years of experience in corporate travel management, travel desk operations or travel administration.
• Strong knowledge of domestic and international air ticketing, fare rules, GDS platforms such as Amadeus, Galileo, or Sabre, and visa processing.
• Hands-on experience in hotel bookings, corporate travel policies, ground transportation, and vendor management.
• Proficiency in MS Excel, MIS reporting, payment reconciliation, and cost tracking.
• Strong communication, coordination, negotiation, and problem-solving skills.
• Ability to work under pressure, manage tight deadlines and maintain high service standards.

Key Competencies

• High integrity, accountability and attention to detail.
• Professional presentation and effective communication.
• Positive attitude, energy and willingness to learn.
• Strong teamwork and stakeholder-management skills.