Corporate Travel Consultant

Air Arabia; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

Air Arabia is looking for a professional to provide high-level customer service and support within the travel department in Pune, India. The role includes handling bookings, managing customer relationships, and ensuring operational excellence in day-to-day tasks. Candidates should have a Bachelor's degree in Business Administration and 3+ years within the Travel Industry. Fluency in English and Arabic is required. This position demands a strong sales drive and the ability to solve problems effectively.

Qualifications

• 3+ years of work experience in the Travel Industry.
• Fluency in English & Arabic Language (Written & Verbal) is required.
• Experience as a Retail Travel Consultant or in a similar role is a plus.

Responsibilities

• Offer exemplary customer service and support to clients.
• Handle customer complaints calmly and positively.
• Develop a growth strategy focused on financial gain and customer experience.
• Follow established processes to optimize efficiency.

Skills

Customer service

Sales and negotiation

Interpersonal skills

Flexibility

Problem-solving

Attention to detail

Education

Bachelor's degree in Business Administration/Commerce/Management

IATA certification

Specialization in Travel and Tourism

Tools

Galileo

Sabre

Amadeus

Job description

Job Purpose

Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department.

Key Tasks

• Offer exemplary customer service to clients all times across all methods of communication
• Should have a good understanding of all the Services and systems (Air & Land arrangements)
• Should adhere to the Organizational policies, practices and procedures.
• Should be able to respond the client queries within the companys agreed SLA (Service Level Agreement).
• Processes all bookings and visas for Corporate customers, to corporate team to issues tickets and finalizes all necessary travel arrangements through the system, following adopted procedures.
• Handles all customer complaints, problems in a very calm and positive manner; follows the right procedures in directing the complaints through proper channels when needed.
• Sharing knowledge and information with colleagues
• Provide feedback and suggest possible actions where challenges are encountered
• Flexibility to in shifts and as per roster duty that may fall on a weekend or Holidays
• Should be able to work independently
• Should be able to handle the load and work smoothly under pressure.
• Should have sellers drive attitude and sell the products and services efficiently
• Should be able to achieve revenue targets and service SLAs at all times
• Should be closing the DSR (Daily Sale Report) and report all the documents on the day of issuance itself.
• Move to any branch / department and perform any other duties as instructed by the Management based on business requirement.

Sales & Customer Experience

• Develop a growth strategy focused both on financial gain and customer experience
• Conduct research to identify new market opportunities and tailor products and services to meet customer needs
• Arrange business meetings with prospective new clients and agencies
• Focus on Customer experience & building long-term relationships with new and existing customers
• Be a team player and promote team work
• Protects companys value by keeping all business information confidential.
• Demonstrate strong interpersonal skills in order to build a healthy rapport with the travel trade community & business houses.

Operational excellence

• Follow established processes and procedures to streamline workflow and optimize efficiency in day-to-day operations. Maintain accurate records of client interactions, bookings and payments.
• Collaborate with team members to coordinate travel arrangements and resolve operational issues promptly.
• Move to any branch/department and perform any other duties as instructed by the Management based on business requirements.

Dimensions

Personal Qualities

• Demonstrate excellent communication and interpersonal skills.
• Understand sales and negotiation skills, with a passion for building relationships and delivering exceptional customer experiences.
• Display a genuine passion for travel.
• Fluency in English & Arabic Language (Written & Verbal)

Education

• Bachelor's degree in Business Administration/Commerce/Management.
• Specialization in Travel and Tourism is an advantage.
• IATA certification

Experience

• 3+ years of work experience in a Travel Industry.
• Previous experience working as a Retail Travel Consultant or in a similar role with a travel company/agency.
• Proficiency in travel booking systems (Galileo/Sabre/Amadeus) is preferred.