Coordinator Level 1/2 Obs & Gynae

MHC; Lucknow; On-site; INR 250,000 - 360,000; Full time

Job summary

Max Healthcare Institute Limited (MHIL) in Lucknow is seeking a Coordinatory Level 1/2 for Obstetrics & Gynecology to manage OPD and doctor appointments, acting as the communication focal point between the medical team and patients. The role includes maintaining electronic health records and handling confidential information with a focus on patient satisfaction.

The candidate will coordinate departmental activities, assist in CME events, and support academic programs while ensuring timely and

Qualifications

• 2–5 years of experience in handling patient queries.

Responsibilities

• Manage OPD and appointments for the department.
• Act as focal point of communication between the medical team and patients.
• Responsible for duty roster of doctors in the department in consultation with HOD.
• Create and update patients' electronic health records.
• Manage custody, circulation, control, retention and secure disposal of confidential information.
• Arrange events like CME's, trainings, conferences for the department and ensure logistics.
• Support in achieving patient satisfaction scores in the department.
• Prepare minutes of meetings, proposals and reports including data analysis.
• Coordinate between administrative departments and support department-related compliances.
• Support HOD in academic programs like DNB/Fellowships, etc.
• Handle miscellaneous reports and outgoing mails as necessary.
• Any other activity assigned by management.

Skills

Patient query handling

Job description

Job title (Coordinator Level 1/2- Obs & Gynae) (Lucknow)

Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, SMART, Patparganj, Vaishali, BLK, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida) Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.

We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, offering 2,700+ tests in 50+ cities across North India.

MAX OVERVIEW:

Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, SMART, Patparganj, Vaishali, BLK, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida) Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.

We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, offering 2,700+ tests in 50+ cities across North India.

ROLES AND RESPONSIBILITIES:

• To manage OPD and appointments of the doctors in the department
• Actingasthefocalpointofcommunicationbetweenthemedicalteamand thepatients.
• Responsibleformanagingdutyrosterofdoctorsinthedepartmentinconsultationwithdepartmental HOD or anyother personassignedbytheHOD.
• Responsibleforcreatingandupdatingpatients’electronic healthrecords.
• Managingcustody,circulation,control,retentionandsecuredisposalofconfidentialinformation.
• ArrangingforeventslikeCME’s,trainings,conferencesforthedepartmentandensuringoveralllogisticsinatimely,costeffectiveandappropriatemanner.
• Responsibleforpatientsatisfactionscoreinthedepartment.
• Preparationofminutesofthemeetings,proposalandpresentationsincludingReports,Data Analysisand MISwithtimelycompletionandaccuracy.
• Tosupportincoordinationbetweenadministrativedepartmentsandextendsupportindepartmentrelatedcompliances.
• ProvidesupporttoHODinacademicprogramslikeDNB/Fellowships,etc.
• Tosupportinanyotheractivityassigned bythe department
• Review and summarize miscellaneousreports and documents; prepare backgrounddocumentsandoutgoingmails asnecessary.
• Any other activity assigned by the management.

Experience & Qualifications

• 02 to 05 years of experience in handling patient queries