AM/ DM- Medical Quality

MHC; Lucknow; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Max Healthcare Institute Limited seeks an Assistant Manager/ Deputy Manager – Quality at Lucknow to lead NABH implementation and drive clinical excellence. The role focuses on quality programs, process standardization, and cross-functional project management across the unit.

The ideal candidate has 5-8 years’ experience in customer service/experience management within healthcare settings and holds MBBS/BDS/BPT or related medical qualifications with MHA.

Qualifications

• NABH standards knowledge a plus.
• Quality management experience preferred.
• Strong training and communication skills required.

Responsibilities

• Lead implementation of NABH standards across the unit.
• Drive clinical excellence and identify opportunities for quality improvement programs.
• Manage quality initiatives and projects for functions and cross-functions.
• Coordinate documentation and maintenance of critical quality processes and maps.
• Ensure closure of non-conformities and correct measurement standards.

Education

MBBS / BDS / BPT / Medical Graduate with MHA

Job description

Assistant Manager/ Deputy Manager– Quality (Lucknow)

MAX OVERVIEW:

Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, Patparganj, Vaishali, Rajendra Place, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida, Lajpat Nagar, Bulandshahr), Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.

We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, offering 2,700+ tests in 50+ cities across North India.

ROLES AND RESPONSIBILITIES:

NABH

• Lead implementation of NABH standards.
• Drive clinical excellence.
• Identify opportunities for quality improvement Programmed.
• Project Management for all Quality Initiatives for the Functions / Cross Functions.

Quality Process Management System

• Coordinate identification & documentation of all critical quality processes.
• Maintenance of documented process maps for processes and procedures in the unit.
• Ensure closure of non-conformities.
• Ensure wing to wing and correct measurement standards are put in place.

Medical Quality

• Ensure implementation of NABH standards across the unit.

Training

• Facilitate quality training in the zone.
• Ensure implementation of various Quality training programs.

Communication

• Implement and support the communication plan across the function.
• Lead all Quality and Excellence initiatives at the respective function.

Years of Experience

• Overall, 5-8 years of experience in managing customer service and experience.

Qualifications

• BDS/ BPT/ MBBS / Any Medical Graduate with MHA