AM/ DM- Medical Quality

Max Healthcare; Lucknow; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Max Healthcare Institute Limited seeks a quality professional with 5-8 years of experience in managing customer service and experience to lead NABH implementation and drive clinical excellence. The role requires medical graduate qualifications with MHA or related credentials and a strong training focus.

You will coordinate quality processes, conduct audits, and ensure non-conformities are closed while driving cross-functional quality initiatives across our facilities.

Qualifications

• 5-8 years of experience in managing customer service and experience.

Responsibilities

• Lead implementation of NABH standards.
• Drive clinical excellence.
• Establish regular clinical audit review.
• Identify opportunities for quality improvement programs.
• Project management for quality initiatives for the functions / cross functions.
• Coordinate identification and documentation of critical quality processes.
• Maintain documented process maps for processes and procedures in the unit.
• Conduct process / surveillance audits.
• Ensure closure of non-conformities.
• Ensure wing-to-wing and correct measurement standards are put in place.
• Ensure implementation of NABH standards across the unit.
• Facilitate quality training in the zone.
• Ensure implementation of various quality training programs.
• Implement and support the communication plan across the function.
• Lead all Quality and Excellence initiatives at the respective function.

Skills

Customer service management

Quality management

Training delivery

Education

BDS/ BPT/ MBBS / Any Medical Graduate with MHA

Job description

MAX OVERVIEW:

Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, Patparganj, Vaishali, Rajendra Place, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida, Lajpat Nagar, Bulandshahr), Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.

We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, offering 2,700+ tests in 50+ cities across North India.

ROLES AND RESPONSIBILITIES:

NABH

• Lead implementation of NABH standards.
• Drive clinical excellence.
• Establish Regular clinical audit Review.
• Identify opportunities for quality improvement Programmed.
• Project Management for all Quality Initiatives for the Functions / Cross Functions.

Quality Process Management System

• Coordinate identification & documentation of all critical quality processes.
• Maintenance of documented process maps for processes and procedures in the unit.
• Conduct Process / Surveillance Audits.
• Ensure closure of non-conformities.
• Ensure wing to wing and correct measurement standards are put in place.

Medical Quality

• Ensure implementation of NABH standards across the unit.

Training

• Facilitate quality training in the zone.
• Ensure implementation of various Quality training programs.

Communication

• Implement and support the communication plan across the function.
• Lead all Quality and Excellence initiatives at the respective function.

Years of Experience

• Overall, 5-8 years of experience in managing customer service and experience.

Qualifications

• BDS/ BPT/ MBBS / Any Medical Graduate with MHA