Conversational Analyst BANGALORE

Inspirion Digital Solutions; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A digital solutions company in Bengaluru is looking for a Conversational Designer to develop chatbots that provide engaging user interactions. The ideal candidate will have a background in linguistic analysis and experience in content development. Strong communication and innovative problem-solving skills are essential in this role to design intuitive and user-friendly chatbot experiences.

Qualifications

• 2+ years’ experience in linguistic analysis, Conversation design, or content development.
• Innovative thinker with the ability to generate creative solutions.
• Team player capable of collaborating with internal resources and external vendors.

Responsibilities

• Design and test chat conversations, flows, and user journeys.
• Create consumer-facing chatbots with personality and character.
• Liaison with the delivery team to ensure intuitive conversations.

Skills

Excellent communication and writing skills

Creative problem-solving

Interpersonal skills

Familiarity with chatbots

Education

MA Literature/Bachelor’s or Master’s in Mass Communication

Job description

• Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
• Creative thinking of a user's conversational journey with a bot.
• Thinking of different ways in which a user can speak with a Human or Bot agent.
• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
• Develops mockups, flows, redlining and other creative prototyping related items.
• Operates with a ‘customer first’ mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

Experience required :

• Excellent communication and writing skills.
• 2+ years’ experience in linguistic analysis, Conversation design, copy editing, or similar roles preferred, in Content development roles.
• Innovative thinker with the ability to come up with creative solutions.
• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.
• Familiarity with chatbots, voice enabled devices, or other conversational channels.

Qualification:

• MA Literature/Bachelor’s or Master’s in Mass Communication

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