Senior Business Analyst - Conversational AI Design

Quantiphi; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

A prominent technology firm is seeking a Senior Business Analyst specializing in Conversational AI Design. The candidate should have 4-9 years of experience, excellent communication skills, and the ability to work independently in a dynamic environment. Responsibilities include gathering customer requirements and designing conversational flows. This full-time position offers a chance to engage in innovative AI projects.

Qualifications

• 4 - 9 years of experience in relevant fields.
• Ability to work with minimal supervision in dynamic environments.
• Strong analytical skills with a focus on quantitative analysis.

Responsibilities

• Gather customer requirements and determine analytical requirements.
• Design conversation flow for virtual agents.
• Guide customers on technology evaluation for projects.

Skills

Analytics

AI

Linguistics

Copywriting

UX Design

Product Design

Excellent communication skills

Business analysis

Tools

DialogFlow/API.AI

Microsoft Bot Framework

Azure Cognitive Services

IBM Watson

Salesforce Einstein

Job description

Overview

Role: Senior Business Analyst - Conversational AI Design

Years of Experience: 4 - 9 years

Location: Mumbai, Bangalore and Trivandrum

Responsibilities

• Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent
• Design a human-to-virtual-agent conversation flow iteratively
• Apply industry best practices and promote standards for execution and delivery approach
• Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects
• Act as a liaison between stakeholders, project teams, and development teams
• Showcase thought leadership on technology roadmaps, agile development methodologies and best practices
• Manage customer communication and relationships

Required Skills

• Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design or Product Design
• Excellent communication, articulation, abstraction, analytical and presentation skills
• Ability to work with minimal supervision in a dynamic and timeline sensitive work environment
• Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research

Nice to have skills

• Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project Manager/Analyst/Consultant)
• Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)
• Well versed with voiced based processing (text to speech, speech to text)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology

Industries

• IT Services and IT Consulting