Product Analyst

ValueFirst; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A technology services company is seeking a motivated Chatbot Developer with 3–5 years of experience. The role involves designing, developing, and deploying chatbots for various platforms. The ideal candidate should have hands-on experience with chatbot creation, API integrations, and a basic understanding of NLP concepts. Responsibilities include creating conversation flows, improving chatbot performance, and collaborating with teams to gather requirements and optimize workflows. This position is based in Gurugram, Haryana.

Qualifications

• 3–5 years of hands-on experience in chatbot creation and deployment.
• Understanding of intent classification, entities, fallback logic, and NLP workflows.
• Familiarity with API integrations and webhook development.

Responsibilities

• Build and deploy chatbots on platforms such as WhatsApp, Web, Messenger.
• Design conversational flows, intents, and response logic.
• Collaborate with teams to gather requirements for conversational workflows.

Skills

Chatbot creation and deployment

API integrations

NLP workflows

JSON

UI/UX for chat interactions

Tools

WhatsApp Business API

MongoDB

MySQL

Firebase

Job description

We are looking for a motivated and detail-oriented Chatbot Developer with 3–5 years of experience in designing, developing, and deploying conversational chatbots. The ideal candidate will have hands‑on experience with chatbot platforms, integration capabilities, and a basic understanding of NLP (Natural Language Processing).

What you’ll be responsible for:

• Build and deploy chatbots on platforms such as WhatsApp, Web, Messenger, etc.
• Design conversational flows, intents, and response logic.
• Collaborate with business and product teams to gather requirements and convert them into conversational workflows.
• Integrate chatbots with internal and third‑party APIs (REST, Webhooks).
• Test, debug, and optimize chatbot performance and conversational accuracy.
• Develop analytics tracking to measure chatbot effectiveness (FRT, resolution, drop‑offs).
• Maintain and improve NLP models, entity extraction, and training data sets.
• Prepare documentation for chatbot processes, logic, and configurations.

What you’d have:

• 3–5 years of hands‑on experience in chatbot creation and deployment.
• Experience creating chatbots.
• Understanding of intent classification, entities, fallback logic, and NLP workflows.
• Experience with API integrations, JSON, and webhook development.
• Familiarity with WhatsApp Business API (nice-to-have).
• Ability to structure conversation flows and UI/UX for chat interactions.
• Basic understanding of databases (MongoDB, MySQL, Firebase, etc.).