Senior Business Analyst - Conversational AI

Quantiphi, Inc.; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Quantiphi, Inc. is looking for a Sr. Business Analyst - Conversation Designer in Mumbai or Bangalore. You will be responsible for designing user experiences for virtual agents, ensuring engaging and effective dialogue flows. The ideal candidate should have experience in analytics and conversational AI, alongside excellent communication and analytical skills. The role involves close collaboration with technical teams and stakeholders, allowing for a dynamic work culture with opportunities for professional growth.

Qualifications

• Experience in at least one area: Analytics, Conversational AI, Linguistics, Copywriting, UX Design, or Product Design.
• Excellent communication, articulation, analytical and presentation skills.
• Ability to work with minimal supervision in a dynamic work environment.

Responsibilities

• Gather customer requirements and determine analytical needs for the virtual agent.
• Design human-to-virtual-agent conversation flows iteratively.
• Act as a liaison between stakeholders and development teams.

Skills

Analytics

Conversational AI

Linguistics

Copywriting

UX Design

Product Design

Communication skills

Analytical skills

Presentation skills

Tools

DialogFlow/API.AI

Cloud ML

Microsoft Bot Framework

Azure Cognitive Services

Amazon Lex

IBM Watson

Wit.ai

Salesforce Einstein

Job description

Role: **Sr .Business Analyst - Conversation Designer (Delivery)** Work Location: **India (Mumbai, Bangalore)** Experience: **3 to 6 years**As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the user experience of a virtual agent. Your focus would be to ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. You will translate the brand’s business requirements into natural dialogue flows backed up by UX research and good design practices. Act as a conduit between technical team members and business customers, and take a lead in preparing functional and technical specification documents. **Roles & Responsibilities:** ● Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent: Define use cases ● Design a human-to-virtual-agent conversation flow iteratively ● Apply industry best practices and promote standards for execution and delivery approach ● Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects. . ● Act as a liaison between stakeholders, project teams, and development teams across the project life cycle. ● Showcase thought leadership on technology roadmaps, agile development methodologies and best practices. ● Managing customer communication & relationships**Required Skills:** ● Experience in at least one of the following areas: Analytics, Conversational AI, Linguistics, Copywriting, UX Design or Product Design ● Excellent communication, articulation, abstraction, analytical and presentation skills ● Ability to work with minimal supervision in a dynamic and timeline sensitive work environment ● Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research **Nice to have skills:** ● Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project Manager/Analyst/Consultant) ● Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning) ● Well versed with voiced based processing (text to speech, speech to text) ● PMP, PSM certificationThank you for your interest in Quantiphi! We are a team that dreams together and collaborates to ensure success. We are currently looking for exceptional individuals who can join us and contribute to a fun, diverse and hybrid work culture. As a part of the Quantiphi family, you will get ample opportunities to learn, grow and interact with colleagues from varied experience and backgrounds around the globe. If this excites you, explore our current openings and apply to any job roles that suit and interest you.