Conversation Designer

Enterprise Bot

Bengaluru

On-site

INR 800,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Opportunities for advancement

Collaboration and creativity culture

Job summary

A leading AI automation firm in Bengaluru is seeking a Conversation Designer to create engaging conversational flows for AI systems. The role involves collaborating with cross-functional teams, conducting usability testing, and optimizing performance. Candidates should have 2-3 years in conversation design or UX writing with strong writing skills and a user-first mindset. The position offers a competitive salary and is part of a flat hierarchy, emphasizing creativity and collaboration.

Qualifications

2-3 years of experience in conversation design, UX writing, or related fields.
Hands-on experience in chatbot or conversational AI projects.
Solid understanding of natural language processing (NLP) and conversational AI technologies.

Responsibilities

Design engaging and user-friendly conversation flows.
Collaborate with product managers and developers for implementation.
Analyze and optimize conversation flows based on user feedback.

Skills

Strong writing and communication skills

User-first mindset

Problem-solving skills

Collaborative with technical and non-technical teams

Experience in conversation design

Tools

Voiceflow

Botmock

Dialogflow

Job description

Join to apply for the Conversation Designer role at Enterprise Bot

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world’s #1 AI-driven automation software provider within the next five years.

We work with leading companies such as the SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer interactions and automate business processes using our cutting‑edge Conversational AI technology.

Our global team includes more than 70 highly skilled professionals from diverse backgrounds.

We foster an open, progressive company culture with state‑of‑the‑art technology and flat hierarchies. At Enterprise Bot, you’ll experience a unique blend of passion, purpose, challenge, and fun.

Tasks

As a Conversation Designer, you will be responsible for designing engaging and effective conversational flows that deliver exceptional user experiences for voice and text‑based AI systems. You will collaborate closely with product managers, developers, and AI engineers to ensure seamless and natural interactions between users and our AI platforms.

Key Responsibilities

Design Conversational Flows: Create intuitive, engaging, and user‑friendly conversation scripts for chatbots, virtual assistants, and other AI‑driven interfaces.
User‑Centric Design: Focus on understanding user needs and behaviours to craft conversations that are natural, empathetic, and aligned with business goals.
Collaborate with Cross‑Functional Teams: Work closely with developers, product managers, and data scientists to ensure the implementation of conversation designs is technically feasible and aligns with project requirements.
Prototype and Test: Build conversation prototypes, conduct usability testing, and iterate on designs based on user feedback and analytics.
Maintain Consistency: Ensure consistency in tone, language, and brand voice across different channels and touchpoints.
Improve AI Performance: Analyze and optimise conversation flows based on data and user feedback to improve engagement and performance of the AI system.
Documentation: Document conversation designs, flows, and user journeys for team collaboration and future reference.

Requirements

2‑3 years of experience in conversation design, UX writing, or related fields with hands‑on experience in chatbot or conversational AI projects.
Strong writing and communication skills with the ability to create clear, concise, and engaging dialogue for AI systems.
Experience with CSM responsibilities will be an added advantage.
Experience with conversation design tools (e.g., Voiceflow, Botmock, Dialogflow, or similar platforms).
Solid understanding of natural language processing (NLP) and conversational AI technologies.
Ability to collaborate effectively with technical and non‑technical teams.
A user‑first mindset with a focus on designing seamless and natural experiences.
Strong problem‑solving skills with the ability to adapt to changing project requirements.
A passion for conversational AI and delivering exceptional user experiences.

Preferred Qualifications

Experience working in agile development environments.
Familiarity with voice interfaces and multilingual conversation design.
Knowledge of AI training data and conversational analytics.

Benefits

Be part of a rapidly growing company at the forefront of AI automation and conversational AI solutions used by leading global enterprises.
Shape solutions that make a measurable impact for Fortune 500 clients and leading European enterprises.
A culture comprised of diverse, global teams who have a passion for collaboration, creativity, and excellence in client service.
A competitive salary and scope for further advancement.
A great environment that promotes open feedback and a flat hierarchy, working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun.

If you’re excited about shaping the future of conversational AI and creating impactful user experiences, we’d love to hear from you!

Seniority level