Control Tower Executive

Swiggy; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Swiggy Bengaluru is seeking a operations analyst role focused on monitoring real-time delivery health across zones, overseeing order allocation and rider assignments, and ensuring SLA adherence. You will coordinate with fleet, dark store, and city operations to resolve live escalations such as delays and non-allocations, while tracking key metrics to trigger corrective actions during peak demand.

The role requires driving root-cause analysis of recurring disruptions and feeding insights to both

Responsibilities

• Monitor real-time delivery health across zones, order allocation, rider assignment, and SLA adherence.
• Identify and resolve live escalations (delays, non-allocations, stuck orders) by coordinating with fleet, dark store, and city ops teams
• Track key control metrics (ADT, non-allocation %, breach rate) and trigger corrective actions during peak/demand surges
• Drive root-cause analysis on recurring disruptions and feed insights back to Ops/Tech for process or system fixes

Job description

Role & responsibilities

• \"- Monitor real-time delivery health across zones order allocation, rider assignment, and SLA adherence


• - Identify and resolve live escalations (delays, non-allocations, stuck orders) by coordinating with fleet, dark store, and city ops teams


• - Track key control metrics (ADT, non-allocation %, breach rate) and trigger corrective actions during peak/demand surges


• - Drive root-cause analysis on recurring disruptions and feed insights back to Ops/Tech for process or system fixes\"