MT- Control Tower Executive

Driverlogistics; Ernakulam; On-site; INR 279,000 - 446,000; Full time

Job summary

Driverlogistics in India is seeking an operations associate to monitor and coordinate consignments, resolve delivery issues, and ensure timely MIS reporting from the control tower. You will review pending consignments, POD status, SLA deviations, client queries, and coordinate with hubs for same-day deliveries and escalations, ensuring records are updated and issues handed over promptly.

Attention to detail, timely communication, and the ability to collaborate with multiple teams are essential

Responsibilities

• Check pending and undelivered consignments from the previous day.
• Prepare and circulate the daily pending report by 10:00 AM.
• Review SLA deviations and follow up with the concerned hubs.
• Check pending POD status and identify old/urgent PODs for follow-up.
• Review emails and attend to client queries and escalations.
• Coordinate with hubs regarding delivery issues, holds, shortages, damages, address issues and other exceptions.
• Handle client calls, queries and escalations related to consignments.
• Verify received PODs and follow up for missing or incorrect PODs.
• Coordinate re-attempts, return consignments, cancellations and special delivery instructions.
• Prepare and update daily MIS reports.
• Coordinate return pickup requirements after receiving necessary client confirmation.
• Escalate major delays to the concerned teams for immediate action.
• Follow up on consignments committed for same-day delivery.
• Ensure client queries and escalations are closed or updated within the required timeline.
• Monitor team activities and follow up on pending tasks.
• Follow up with hubs for final delivery confirmations.
• Check POD updates received during the day and update the required records.
• Ensure critical pending issues are properly followed up or handed over for further action.

Job description

• Check pending and undelivered consignments from the previous day.
• Prepare and circulate the daily pending report by 10:00 AM.
• Review SLA deviations and follow up with the concerned hubs.
• Check pending POD status and identify old/urgent PODs for follow-up.
• Review emails and attend to client queries and escalations.
• Coordinate with hubs regarding delivery issues, holds, shortages, damages, address issues and other exceptions.
• Handle client calls, queries and escalations related to consignments.
• Verify received PODs and follow up for missing or incorrect PODs.
• Coordinate re-attempts, return consignments, cancellations and special delivery instructions.
• Prepare and update daily MIS reports.
• Coordinate return pickup requirements after receiving necessary client confirmation.
• Escalate major delays to the concerned teams for immediate action.
• Follow up on consignments committed for same-day delivery.
• Ensure client queries and escalations are closed or updated within the required timeline.
• Monitor team activities and follow up on pending tasks.
• Follow up with hubs for final delivery confirmations.
• Check POD updates received during the day and update the required records.
• Ensure critical pending issues are properly followed up or handed over for further action.

Key Area Responsibilities

• Control Tower Monitoring