Team Leader

Zypp Electric; Chandigarh; On-site; INR 400,000 - 640,000; Full time

Job summary

Zypp Electric is seeking a Team Leader to be the first point of contact for riders and to lead daily execution on the ground in Chandigarh region.

You will drive rider sourcing, meet daily and weekly targets, monitor KPIs, resolve rider issues, and provide competitive intelligence to strengthen sourcing leads. This role places you at the frontline of operations with significant impact on service levels.

Responsibilities

• Daily sourcing: drive daily sourcing of riders as per business requirements.
• Target achievement: achieve daily and weekly targets aligned with cluster goals.
• Metrics management: monitor and drive key performance metrics — productivity, utilization, conversions.
• Rider issue resolution: act as the first point of contact for rider concerns.
• Competitor insights: gather and share regular on-ground updates on competitor activity — pricing, offers, and operations.

Job description

The Team Leader is the first point of contact for riders and the front line of daily execution.

Core responsibilities

• Daily sourcing: drive daily sourcing of riders as per business requirements. Ensure a consistent pipeline to meet operational demand.
• Target achievement: achieve daily and weekly targets aligned with cluster goals. Track progress and take corrective actions to close gaps.
• Metrics management: monitor and drive key performance metrics — productivity, utilization, conversions. Ensure adherence to defined KPIs and SLAs.
• Rider issue resolution: act as the first point of contact for rider concerns. Resolve onboarding, allocation, and on-ground issues. Escalate critical issues to the Cluster Manager.
• Competitor insights: gather and share regular on-ground updates on competitor activity — pricing, offers, and operations — build a good competitor pitch to garner strong sourcing leads.