Manager I - Rider Cluster Manager

Zepto; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Zepto is seeking an experienced professional in Bengaluru to manage daily rider operations, ensuring high performance and customer satisfaction. The role involves tracking rider metrics, mentoring team members, and optimizing operations using data insights. Ideal candidates should have 3-4 years' experience in last-mile operations or fleet management, along with strong people management and communication skills. Proficiency in Excel is required for this role.

Qualifications

• 3–4 years of experience in last-mile operations or rider management.
• Strong understanding of metrics and operations at the cluster level.
• Proficiency in Excel and familiarity with tracking tools.

Responsibilities

• Own daily rider operations to ensure high delivery performance.
• Track and improve key rider metrics.
• Mentor Rider Leads and Delivery Executives.

Skills

Rider performance metrics

Fleet management

Data analysis

People management

Communication skills

Excel proficiency

Job description

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities

• Own daily rider operations across assigned clusters to ensure high fulfilment and delivery performance.
• Track and improve key rider metrics such as attendance, on-time performance, delivery efficiency, productivity, and compliance.
• Act as the first line of resolution for on-ground operational challenges and eliminate
• Drive rider discipline, adherence to SOPs, and safety standards across shifts.
• Lead and mentor Rider Leads and Delivery Executives, ensuring proper training, motivation, and performance management.
• Optimize routing, shift planning, and rider allocation using data-driven insights.
• Collaborate with city operations and central teams to implement engagement initiatives and process improvements.
• Ensure high customer satisfaction by maintaining strong execution standards and
• Identify performance gaps, conduct root-cause analysis, and implement corrective actions to improve last-mile efficiency.

Qualifications

• Experience: 3–4 years in last-mile operations, fleet/rider management, or
• Strong understanding of rider performance metrics and cluster-level operations.
• Proficiency in Excel and familiarity with dashboards and performance tracking tools.
• Strong people management and communication skills, especially with