Consumer Presale

Ciel HR; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Ciel HR is hiring a Consumer Presales Advocate to support inbound sales for consumer electronics and software across phone and chat channels. The role emphasizes consultative selling, rapid needs assessment, and guiding customers to purchase decisions.

The ideal candidate has 2+ years in inbound sales or telesales, with strong English, product curiosity, and CRM proficiency. Prior experience with Microsoft consumer products is a plus, and you’ll work in a fast-paced, customer-focused environment.

Qualifications

• 2+ years of experience in inbound sales, telesales, or customer-facing sales support.
• Experience in consumer technology, electronics, retail tech, or digital commerce preferred.
• Bachelor's degree preferred; equivalent work experience in sales/customer engagement may be considered.

Responsibilities

• Serve as the first contact for inbound consumer sales inquiries across phone and digital chat channels.
• Understand customer needs quickly and identify product-fit opportunities across Microsoft consumer offerings.
• Use consultative selling techniques to recommend relevant devices, software, and add-on solutions.
• Guide customers through the purchase journey and help move them toward a buying decision.
• Handle objections professionally and build trust through knowledgeable conversations.
• Recommend follow-up actions and schedule future touchpoints where appropriate.
• Accurately document customer interactions, needs, and outcomes in CRM/sales systems.
• Capture customer insights and feedback to improve the sales experience.
• Maintain high standards of privacy, security, compliance, and customer data handling.
• Meet defined performance goals for sales conversion, customer satisfaction, and productivity.

Skills

Consultative sales

Telesales

CRM tools

Microsoft Office

Verbal communication

Written communication

Product knowledge

Objection handling

Closing skills

Typing proficiency

Education

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

Role & responsibilities

Consumer Presales Advocate

We are looking for a customer-focusedInbound Sales Advocateto support consumer portfolio across phone and chat channels. This role is responsible for engaging inbound customers, understanding buying intent, recommending the right products, and guiding customers toward a successful purchase decision. The ideal candidate combines strong consultative selling ability with confidence, empathy, and product curiosity.

Key Responsibilities

• Serve as the first point of contact for inbound consumer sales inquiries across phone and digital chat channels
• Understand customer needs quickly and identify product-fit opportunities across Microsoft consumer offerings
• Use consultative selling techniques to recommend relevant devices, software, and add-on solutions
• Guide customers through the purchase journey and help move them toward a buying decision
• Handle objections professionally and build trust through knowledgeable, customer-friendly conversations
• Recommend follow-up actions and schedule future touchpoints where appropriate
• Accurately document customer interactions, needs, and outcomes in CRM/sales systems
• Capture customer insights and feedback to improve the overall sales experience
• Maintain high standards of privacy, security, compliance, and customer data handling
• Meet defined performance goals for sales conversion, customer satisfaction, and productivity

Required Skills (Technical + Functional)

• Consultativesales andtelesales/Techno Sales capability
• Strong verbal and written communication skills
• Ability to manage customer conversations over phone and chat
• Working knowledgeofCRM/sales tools and Microsoft Office applications
• Strong probing, objection handling, and closing skills
• Good understandingofconsumer electronics, software, and competitive products
• Typing proficiency suitable for real-time chat support (55 WPM preferred)

Preferred Skills (Good to Have)

• Experience selling consumer technology products such as laptops, tablets, gaming, or software subscriptions
• Exposure to omnichannel sales or digital commerce environments
• Familiarity with Microsoft products such asSurface, Office, Xbox, and Windows/Azure/M365/Dynamics 365
• Experience working in multicultural or international customer-facing environments

Experience Required

• 2+ yearsof experience in inbound sales,telesales, or customer-facing sales support
• Prior experience inconsumer technology, electronics, retail tech, or digital commercepreferred

Educational Qualifications

• Bachelors degree preferred
• Equivalent work experience in sales/customer engagement may be considered

Key KPIs / Success Metrics

• Sales conversion rate
• Revenue or sales target attainment
• Customer satisfaction (CSAT)
• Attach/upsell rate
• Follow-up completion rate
• Interaction quality and compliance adherence

Team/Stakeholder Interaction

• Works closely with team leads, trainers, quality coaches, and operations teams
• Participates in regular coaching and performance reviews
• Supports customer insight sharing with internal stakeholders

Any Domain-Specific or Project-Specific Requirements

• High English proficiency required
• Familiarity with Microsoft products such asSurface, Office, Xbox, and Windows/Azure/M365/Dynamics 365
• Strong cultural awareness for the supported selling market
• Ability to work in a structured, high-volume inbound sales environment