Consultant - Event Management Operations

Careernet; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Careernet in Bengaluru, India, is seeking a skilled IT operations professional to monitor enterprise infrastructure and applications using SCOM, SolarWinds, and related tools. You will analyze alerts, validate impact, and coordinate timely incident resolution with technical teams.

The role requires 4–8 years in IT operations with hands-on experience in incident and event management, monitoring platforms, and production support environments.

Qualifications

• 4 - 8 years of experience in IT operations, event management, infrastructure monitoring, observability, or production support.
• Hands-on experience with SCOM, SolarWinds, event management, incident management, and infrastructure management.
• Understanding of enterprise infrastructure, applications, monitoring platforms, and production support environments.
• Ability to troubleshoot alerts and incidents using structured analytical methods and coordinate resolution across technical teams.
• Experience with operational processes involving incident management, change management, monitoring, and service support.

Responsibilities

• Monitor enterprise infrastructure and application events using SCOM, SolarWinds, and related operational tools.
• Analyze alerts, identify event patterns, validate impact, and coordinate timely incident resolution with technical support teams.
• Manage incident records, escalation workflows, operational communications, and post-incident follow-up in line with production support procedures.
• Support infrastructure operations across enterprise platforms, systems, and connected services while maintaining service availability and operational continuity.
• Identify recurring events and operational gaps, recommend corrective actions, and support improvements to monitoring coverage and event quality.

Skills

Incident management

Event management

Infrastructure monitoring

Observability

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent qualification

Tools

SCOM

SolarWinds

Netcool

Job description

Key Skills: Infrastructure Management, Incident Management, Event Management, SCOM, Solarwind, Netcool

Roles and Responsibilities:

• Monitor enterprise infrastructure and application events using SCOM, SolarWinds, and related operational tools.
• Analyze alerts, identify event patterns, validate impact, and coordinate timely incident resolution with technical support teams.
• Manage incident records, escalation workflows, operational communications, and post-incident follow-up in line with production support procedures.
• Support infrastructure operations across enterprise platforms, systems, and connected services while maintaining service availability and operational continuity.
• Identify recurring events and operational gaps, recommend corrective actions, and support improvements to monitoring coverage and event quality.

Skills Required:

• 4 - 8 years of experience in IT operations, event management, infrastructure monitoring, observability, or production support.
• Hands-on experience with SCOM, SolarWinds, event management, incident management, and infrastructure management.
• Understanding of enterprise infrastructure, applications, monitoring platforms, and production support environments.
• Ability to troubleshoot alerts and incidents using structured analytical methods and coordinate resolution across technical teams.
• Experience with operational processes involving incident management, change management, monitoring, and service support.

Good to Have:

• Experience with Netcool or comparable enterprise event management platforms.

Education:

Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent qualification.