IT Monitoring Specialist

Changepond Technologies Limited; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Changepond Technologies Limited is seeking professionals for IT operations roles including infrastructure monitoring, first-level technical support, and incident escalation. The position requires a 24/7 shift mindset with strong analytical skills and a background in Windows/Linux servers and databases.

The role emphasizes alert analysis, incident lifecycle management, and collaboration with global teams. A bachelor’s degree in IT/CS and relevant certifications are preferred.

Qualifications

• 3–6 years of experience in IT support, infrastructure monitoring, or IT operations.
• Bachelor’s degree in IT, Computer Science, or related field.
• Certifications such as Windows Server, RHCSA/RHCE, LFCS/LFCA, or Oracle OCA preferred.

Responsibilities

• Monitor global CIT-OC IT operations on a 24/7 basis using enterprise monitoring tools.
• Analyze, validate, and classify alerts to distinguish false positives from genuine incidents.
• Identify impact, urgency, and priority based on predefined SLAs.
• Log incidents in ITSM tools and follow lifecycle from logging to closure.
• Maintain incident records, shift handovers, and collaborate with global teams.

Skills

Analytical skills

Problem solving

Communication

24x7 environment

Team collaboration

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Remedy

Windows Server

Linux Server

Oracle

SQL Server

MySQL

Job description

• Infrastructure Monitoring Alert Management
  • Monitor global CIT-OC - IT Operations and services on a 24 7 basis using enterprise monitoring tools.
  • Analyze, validate, and classify alerts to distinguish between false positives and genuine incidents.
  • Identify impact, urgency, and priority of incidents based on predefined SLAs.
• First-Level Technical Support
  • Perform basic troubleshooting on Windows Server and Linux Server environments.
  • Conduct basic checks on database systems such as Oracle, SQL Server, and MySQL.
  • Collect logs, verify service status, and perform initial diagnostics before escalation.
• Incident Management Escalation
  • Log incidents with accurate details in ITSM tools such as ServiceNow, Remedy, or equivalent.
  • Follow the incident lifecycle including logging, categorization, prioritization, escalation, and closure.
  • Escalate unresolved issues to L2/L3 teams within defined SLAs.
• Documentation Reporting
  • Maintain detailed incident records, shift handover notes, and operational documentation.
  • Identify recurring incidents and report trends to senior operations or engineering teams.
• Shift Operations Collaboration
  • Work in rotational shifts providing 24 7 coverage, including nights, weekends, and holidays.
  • Collaborate with global teams to ensure smooth operations and effective incident resolution.

Technical Skills

• Operating Systems: Windows Server, Linux Server
• Databases: Oracle, SQL Server, MySQL (basic administration and monitoring)
• Monitoring Operations: Infrastructure and service monitoring, alert analysis
• ITSM Tools: ServiceNow, Remedy, or equivalent
• Incident Management: Incident lifecycle, SLA-based escalation

Soft Skills

• Strong analytical and problem-solving skills
• Attention to detail and operational discipline
• Clear and effective communication
• Ability to work under pressure in a 24 7 environment
• Team collaboration and accountability

Experience Qualifications

• 3-6 years of experience in IT support, infrastructure monitoring, or IT operations
• Bachelor s degree in IT, Computer Science, or a related field
• Preferred (not mandatory) certifications:
• Microsoft Certified: Windows Server Fundamentals / Administrator Associate
• Linux certifications: RHCSA, LFCS, or equivalent
• Database fundamentals: Oracle OCA, SQL Server MTA, or similar

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.