ITOM Event Management Engineer

Sampoorna Computer People; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sampoorna Computer People is seeking an ITOM Event Management Engineer with 5+ years of experience to implement and optimize ServiceNow Event Management across complex IT environments. You will design integrations with Dynatrace, SCOM, and CMDB, build alerting logic, and collaborate with Incident, Problem, and Change teams to streamline operations.

The role emphasizes hands-on MID Server configuration, workflow automation, and delivering dashboards and KPIs to improve IT visibility.

Qualifications

• 5+ years of experience in IT Operations, Event Management, or Monitoring.
• Hands-on experience with ServiceNow Event Management.
• Experience integrating monitoring tools with ServiceNow.
• Strong understanding of CMDB data model and ITIL processes.

Responsibilities

• Implementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.
• Design and maintain integrations with event sources using MID Servers, APIs, and connectors.
• Develop and refine alert correlation logic and actionable notifications to support IT operations.
• Collaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.
• Establish monitoring dashboards, KPIs, and reporting for event and alert management.
• Drive the adoption of Service Operations Workspace and enhance user experience.
• Support automation of event response using ServiceNow Orchestration and playbooks.
• Provide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.
• Ensure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.
• Maintain documentation, including architecture diagrams, knowledge articles, and SOPs.

Skills

IT Operations

Event Management

Monitoring

ServiceNow

Dynatrace

SCOM

CMDB

ITIL

Education

BE/BTech in Computer/IT

B.E./B.Tech in IT

Tools

MID Server

ServiceNow Event Management

Service Mapping

Job description

ITOM Event Management Engineer -(3 - 6 year) - J50900

Key Responsibilities

• Implementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.
• Design and maintain integrations with event sources (e.g., Dynatrace, Microsoft SCOM, etc.) using MID Servers, APIs, and connectors.
• Develop and refine alert correlation logic and actionable notifications to support IT operations.
• Collaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.
• Establish monitoring dashboards, KPIs, and reporting for event and alert management.
• Drive the adoption of Service Operations Workspace and enhance user experience.
• Support automation of event response using ServiceNow Orchestration and playbooks.
• Provide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.
• Ensure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.
• Maintain documentation, including architecture diagrams, knowledge articles, and SOPs.

Required Qualifications

• 5+ years of experience in IT Operations, Event Management, or Monitoring.
• 3+ years of hands-on experience with ServiceNow Event Management.
• Strong knowledge of integrating monitoring tools (e.g., Dynatrace, SCOM) with ServiceNow.
• Solid understanding of CMDB data model and Service Mapping concepts.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in ServiceNow components: Event Rules, Alert Rules, Impact Mapping, Service Operations Workspace.
• Familiarity with ITIL processes (Incident, Problem, Change, CMDB).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS) - Event Management.
• Experience with AIOps, Predictive Intelligence, and automated remediation workflows.
• Knowledge of automation and orchestration tools (e.g., Flow Designer, IntegrationHub, PowerShell scripts).
• Experience in large-scale enterprise environments with complex IT ecosystems.
• B.E. - Comp/IT,B.E. - Other,BSc - Comp/IT,BSc - Other,BTech - Comp/IT,BTech - Other,MBA,MCA