Application Monitoring Engineer

ITC Infotech; Mumbai; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

ITC Infotech in Mumbai, India seeks a proactive Monitoring Analyst to lead infrastructure monitoring operations. You will deploy and tune SolarWinds, ManageEngine, and Zabbix, define thresholds, and drive observability improvements across Windows/Linux ecosystems.

The role requires 7+ years in infrastructure monitoring, with 1–2 years in a lead/mentoring capacity, plus scripting skills (PowerShell, Bash) and ITSM integration experience. Strong communication and documentation are essential.

Qualifications

• 7+ years of infrastructure monitoring experience.
• 1–2 years in a lead or mentoring role.
• Proficiency with SolarWinds, ManageEngine, and Zabbix.
• Experience in Windows and/or Linux OS administration.
• Ability to define monitoring standards and thresholds.
• Familiarity with automation scripting (PowerShell, Bash) and ITSM integrations.
• Strong communication and documentation skills.
• Certifications in OS administration or monitoring tools are a plus.

Responsibilities

• Lead deployment, configuration, and optimization of monitoring tools such as SolarWinds, ManageEngine, and Zabbix.
• Define monitoring standards and thresholds for performance, network health, and uptime.
• Mentor L1/L2 monitoring analysts and guide incident triage, resolution, and escalation.
• Collaborate with system and network admins to ensure comprehensive coverage.
• Perform deep-dive analysis of recurring issues and initiate problem management workflows.
• Conduct periodic audits of monitoring coverage and reporting efficiency.
• Create dashboards, reports, and executive summaries for availability and KPIs.
• Support OS-level diagnostics and root cause analysis across Windows/Linux.

Skills

OS administration

Leadership/mentoring

Incident triage & escalation

Documentation & reporting

NOC/infrastructure monitoring

Problem management

Tools

SolarWinds

ManageEngine

Zabbix

PowerShell

Bash

Job description

JD

Job Summary:

We are seeking a skilled and proactive Monitoring Analyst to spearhead infrastructure monitoring operations. The ideal candidate will have hands-on experience with leading monitoring platforms and a strong foundation in OS administration. This role involves setting up proactive monitoring strategies, optimizing alert workflows, and driving continuous improvement in system observability.

Key Responsibilities:

Lead the deployment, configuration, and optimization of monitoring tools including SolarWinds, ManageEngine, and Zabbix

Define monitoring standards and thresholds for system performance, network health, and application uptime

Mentor L1/L2 monitoring analysts and guide incident triage, resolution, and escalation protocols

Collaborate with system and network admin teams to ensure holistic infrastructure coverage

Perform deep-dive analysis of recurring issues and initiate problem management workflows

Conduct periodic audits of monitoring coverage and reporting efficiency

Create and maintain dashboards, reports, and executive summaries for availability and performance KPIs

Support OS-level diagnostics and root cause analysis across Windows/Linux platforms

Required Skills:

Strong understanding of OS administration (Windows and/or Linux)

Proficiency in SolarWinds, ManageEngine, and Zabbix including agent setup, SNMP configurations, and alert customizations

Familiarity with automation scripting (PowerShell, Bash) and integration with ITSM tools

Excellent communication and documentation skills

Proven leadership experience in NOC or infrastructure monitoring environments

7 years of experience in infrastructure monitoring, with at least 1–2 years in a lead or mentoring role

Certifications in OS administration or monitoring tools are a plus (e.g., SolarWinds Certified Professional)