Associate Consultant - Major Incident Management

ITC Infotech; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ITC Infotech is seeking a seasoned Incident Management professional to lead major incident response and cross-functional coordination. You will drive RCA, PIR sessions, and escalation strategies across Azure, AWS and OCI environments.

Responsibilities include coordinating cloud and core infra incident responses, leading post-incident reviews, and mentoring teams for faster remediation and learning. Willingness to work rotating shifts and 24/7 coverage preferred.

Qualifications

• Experience leading incident management and major incident response.
• Ability to coordinate across cloud platforms and on-prem infra.
• Strong analytical skills for RCA and PIR.
• Proven leadership in cross-functional teams.

Responsibilities

• Lead major incident management and incident command.
• Coordinate cloud infra incident response across Azure, AWS, OCI.
• Conduct problem management and root cause analysis.
• Facilitate post-incident reviews (PIR) and drive improvements.
• Lead cross-functional teams and escalation processes.

Skills

Major Incident Mgmt

Incident Command

Cloud Incident Mgmt

Problem Management

Root Cause Analysis

PIR Leadership

Cross-Functional Leadership

Escalation

Azure

AWS

OCI

Compute

Storage

Network

Authentication

Database

Tools

ServiceNow

Remedy

JIRA

ITIL Certification

Job description

Core Incident Management:

• Major Incident Management & Incident Command
• Cloud Infrastructure Incident Management (OCI)
• Problem Management & Root Cause Analysis (RCA)
• Post-Incident Review (PIR) Leadership / Facilitation
• Cross-Functional Team Leadership & Escalation

Technical Skills:

• Cloud Platforms: Azure, AWS, OCI
• Core Infra: Compute, storage, network, auth, DB
• Ticketing Systems & Platforms: ServiceNow, Remedy, JIRA, or equivalent
• ITIL Certified would be an added advantage.

Work Schedule: Must be comfortable working a 24/7 x 365 rotational shift schedule, 5 days from office.