Observability Engineer/SME-Noida/Bengaluru

Birlasoft; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Birlasoft is seeking an Observability Engineer to design, implement, and operate enterprise monitoring across hybrid IT environments. You will work hands-on with HPE OpsRamp, SolarWinds, and related tools to deliver end-to-end monitoring, including onboarding, service mapping, and alert correlation.

You will mentor L1/L2 teams, drive automation, and provide performance dashboards and RCA-ready reports for clients and internal stakeholders.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 6–8 years of hands-on IT monitoring and observability experience.
• Proven skills with OpsRamp and SolarWinds; familiarity with similar tools.

Responsibilities

• Design, deploy, and integrate observability solutions across on-prem, cloud, and edge.
• Own end-to-end monitoring including onboarding, discovery, service mapping, and alerting.
• Lead runbooks, automation scripts, and self-healing workflows.
• Collaborate with L1/L2 teams and mentor engineers.
• Provide executive dashboards and actionable reliability insights.

Skills

HPE OpsRamp

SolarWinds

Nagios

Zabbix

ManageEngine OpManager

Dynatrace

AppDynamics

Datadog

Prometheus

Grafana

ELK

Splunk

OpenTelemetry

Python

Bash

PowerShell

ITSM integration

ServiceNow

Cloud platforms (AWS, Azure, GCP)

Docker

Kubernetes

ITIL

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Tools

ServiceNow

BMC

Ivanti

Job description

As Observability Engineer / SME, you will be the technical authority for designing, implementing, and operating enterprise monitoring and observability solutions across hybrid IT environments. Working hands-on with platforms such as HPE OpsRamp and SolarWinds (and similar ITOM/observability tools), you will deliver end-to-end monitoring — onboarding, discovery, service mapping, alert correlation, and ITSM-integrated event management — to improve reliability, reduce noise, and accelerate MTTD/MTTR for our clients. You will also mentor L1/L2 teams and serve as the central point of expertise for monitoring delivery.

Key Responsibilities

Design & Implementation

• Design, deploy, configure, customize, and integrate observability solutions using HPE OpsRamp, SolarWinds, and similar platforms (Nagios, Zabbix, ManageEngine OpManager, etc.) across on-prem, cloud, and edge infrastructure.
• Analyze client infrastructure design, architecture, and security standards to define fit-for-purpose monitoring solutions.
• Develop and maintain architecture blueprints, design documents, SOPs, and operational runbooks for monitoring and event-management systems.
• Lead onboarding, discovery, service mapping, alert correlation, and runbook automation for green-field and brown-field engagements.

Operations & Event Management

• Own day-to-day operations of observability platforms — ensuring high availability, performance, capacity, data accuracy, and timely upgrades/patching.
• Manage event-management processes: event ingestion, correlation, noise reduction, deduplication, and routing to the appropriate resolver groups.
• Troubleshoot complex incidents escalated from L1/L2 teams; lead root-cause analysis (RCA) and turn telemetry into actionable reliability insights.
• Establish and continuously improve standards, thresholds, and SLA-based response models; maintain telemetry data hygiene (retention, indexing, access controls).
• Integrate monitoring tools with ITSM platforms (ServiceNow, BMC, Ivanti) and cloud platforms (AWS, Azure, GCP) — including alert/ticketing workflows via MID server/connectors.
• Build automation scripts and self-healing runbooks (Python/Bash/PowerShell) to improve operational efficiency and reduce manual toil.
• Coordinate with service desk, network, system, and application teams to drive proactive incident prevention using observability insights.
• Conduct knowledge transfer and training for L1/L2 teams; develop upskilling roadmaps and mentor junior engineers.
• Deliver executive reports, performance dashboards, and service-improvement recommendations to client and internal stakeholders.

Required Skills & Experience

Monitoring & Observability (mandatory)

• 6–8 years of hands-on experience in IT monitoring tool deployment, implementation, operational support, and report building.
• Strong hands-on expertise with HPE OpsRamp and SolarWinds and their modules; experience with similar tools (ManageEngine OpManager, Nagios, Zabbix, PRTG) is an advantage.
• Working knowledge of broader observability/APM platforms — Dynatrace, AppDynamics, Datadog, Prometheus, Grafana, ELK, Splunk — and OpenTelemetry concepts.
• Proven experience in Managed Services / NOC delivery and ITSM-integrated event management.
• Strong understanding of servers, networks, virtualization, storage, and hybrid cloud environments.
• Hands-on integration experience with ITSM tools (ServiceNow preferred, BMC, Ivanti) and cloud platforms (AWS, Azure, GCP).
• Scripting for automation and integration — Python, Bash, or PowerShell; familiarity with containerization (Docker, Kubernetes) is a plus.
• Sound understanding of ITIL processes — Incident, Problem, Change, and Configuration Management.

Soft Skills

• Strong analytical and problem-solving ability with high attention to detail.
• Excellent communication, documentation, and reporting skills (design docs, SOPs, RCA, dashboards).
• Proven mentoring and cross-team collaboration; self-motivated and able to act as a technical authority in a fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications in HPE OpsRamp/GreenLake/OneView, SolarWinds, or related ITOM/observability and cloud platforms are an advantage; AIOps/AI-related training is a plus.