Guest Relationship Executive

JLL; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Mumbai is seeking a Guest Relationship Executive to manage guest reception, inquiries, and coordination across departments. You will lead front desk and concierge teams, ensure VIP handling, and maintain high service standards for Waterstones, a Commercial Property client.

Ideal candidates have 1–2 years in hospitality or related property roles, strong English communication, and familiarity with Opera/Micros systems.

Qualifications

• Strong English, both written and spoken.
• Outgoing personality with customer-first mindset.
• Familiarity with hotel software like Opera or Micros and CRM tools.
• Diploma or degree in hospitality management with 1–2 years in hotel/residential/property/ resort settings.

Responsibilities

• Greet guests on arrival, handle check-in/out and VIP movements.
• Provide information on amenities, attractions, and directions.
• Resolve guest complaints and escalate when needed to management.
• Collect feedback and coordinate service recovery steps.
• Coordinate with housekeeping, front desk, and F&B to meet requests.
• Supervise front desk, reception, and concierge teams; set performance standards.
• Monitor facility appearance and guest reviews to improve ratings.

Skills

Communication

Interpersonal Skills

Technical literacy

Experience

Education

Diploma or degree in hospitality management

Tools

Opera/Micros CRM

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Relationship Executive

Property and Asset Management

What this job involves

• Guest Greeting: Welcome arriving guests, manage check-in and check-out processes, and oversee VIP movements, manage arrival lists, and ensure special needs or requests are met promptly.
• Inquiry Management: Provide details on hotel amenities, local attractions, and city directions.
• Complaint Resolution: Address guest issues promptly and elevate complex problems to management when necessary. Address and de-escalate guest concerns or feedback quickly to ensure satisfaction.
• Feedback Collection: Gather regular customer feedback and coordinate service recovery steps.
• Department Coordination: Liaise with housekeeping, front office, and food & beverage teams to prepare rooms and fulfill special requests.
• Staff Leadership: Supervise front desk, reception, and concierge teams, leading by example and setting performance standards.
• Quality Control: Monitor facility appearance, track service issues, and analyze guest reviews to improve ratings.

Required Skills & Qualifications

• Communication: Strong verbal and written command of English with active listening abilities.
• Interpersonal Skills: Outgoing personality, professional demeanor, and a customer-first mindset.
• Technical Literacy: Familiarity with hotel software like Opera or Micros, and general CRM tools.
• Experience: Diploma or degree in hospitality management with 1–2 years of relevant hotel or residential or Commercial Property or resort experience.

Client:

You will be working on Waterstones, which is a Commercial Property, located in Mumbai.

Site dynamics:

Work Schedule and other site details if any: Site team:e.g.: Property Manager +2

Reporting:

You will be accountable directly to the Estate Manager.

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous

You will be building, maintaining, supporting and validating performance of subordinate security staff. You must pay attention to detail and possess the ability to use logical thought processes to develop solutions for short term and long-term Security needs; Demonstrate integrity in the performance of assigned tasks.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

40

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.