Community Manager

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Mumbai invites a proactive Community Manager to oversee client engagement, events and workplace experiences. You will lead Front Office staff, coordinate site audits, manage the CRM calendar, and drive employee engagement with senior leadership touchpoints.

You will monitor reception areas, ensure timely resolution of issues, track complaints and escalations, and report monthly on performance, with a focus on delivering a high-touch, welcoming workplace for employees

Responsibilities

• Dedicated Experience Delivery Role to interact with Client and Senior Leadership & drive Engagement and deliver Integrated Experience.
• Perform regular audits and assessments of the workplace including floors/Pantry /Reception.
• Manage a team of Front Office Executive along with Experience Ambassador and assign them duties related to Reception Management floor management and Employee Engagement.
• Manage Assign and Audit Front House team on VMS related activates and reconciliation daily.
• Maintain and share Site wise Client Visit tracker (Silver /Gold/Platinum)
• Creating and Scheduling & Manage 52 CRM calendar site wise and ensure monthly connects are conducted as planned.
• Ensure closure of all snag are done in Turnaround time.
• Conduct SM & MD and Platinum connects, Be in Touch with the issue of the moment.
• Serve as the primary point of contact with employees, Senior Leadership.
• Monitor Reception and common guest areas are well maintained.
• Warm welcoming greeting providing high touch experience for your guests and employee
• Develop and recommend initiatives that drive positive workplace feedback and employee engagement
• Community Manager will be required to track all complaints and escalations and report performance monthly.
• Analyze both Positive and negative feedback collected by Experience Ambassador and recommend follow up where improvement can be made.
• Create profile of Senior Leadership and track their preference.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities of Community Manager

• Dedicated Experience Delivery Role to interact with Client and Senior Leadership & drive Engagement and deliver Integrated Experience.
• Perform regular audits and assessments of the workplace including floors/Pantry /Reception.
• Manage a team of Front Office Executive along with Experience Ambassador and assign them duties related to Reception Management floor management and Employee Engagement.
• Manage Assign and Audit Front House team on VMS related activates and reconciliation daily.
• Maintain and share Site wise Client Visit tracker (Silver /Gold/Platinum)
• Creating and Scheduling & Manage 52 CRM calendar site wise and ensure monthly connects are conducted as planned.
• Ensure closure of all snag are done in Turnaround time.
• Conduct SM & MD and Platinum connects, Be in Touch with the issue of the moment.
• Serve as the primary point of contact with employees, Senior Leadership.
• Monitor Reception and common guest areas are well maintained.
• Warm welcoming greeting providing high touch experience for your guests and employee
• Develop and recommend initiatives that drive positive workplace feedback and employee engagement
• Community Manager will be required to track all complaints and escalations and report performance monthly.
• Analyze both Positive and negative feedback collected by Experience Ambassador and recommend follow up where improvement can be made.
• Create profile of Senior Leadership and track their preference.

Location: On-site –Mumbai, MH

Scheduled Weekly Hours: 48

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process –including the online application and/or overall selection process –you may emailusat [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page