Community Growth Manager (Chennai)

Quantum Leap Learning Solutions Pvt Ltd; Chennai; On-site; INR 500,000 - 800,000; Full time

Job summary

Quantum Leap Learning Solutions Pvt Ltd seeks a proactive Community Manager for its Business Inner Circle in Chennai. You will engage MSME owners, explain coaching roadmaps, and guide members toward premium programs.

The role involves travel within Chennai and nearby cities to build strong client relationships and generate referrals. You will hand over qualified prospects to the sales team, nurture renewals, and ensure consistent attendance at monthly BIC workshops, driving revenue growth

Qualifications

• Bachelor's degree in Business, Management or related field.
• Experience engaging MSME business owners and managing client relationships.
• Ability to explain coaching programs and services in a clear, structured way.
• Willingness to travel within Chennai and nearby cities (up to 3 cities).

Responsibilities

• Meet BIC members and prospective premium clients in person; understand business challenges and growth goals.
• Explain how the coaching roadmap and services can scale their business.
• Act as a trusted contact for business-related queries from community members.
• Identify members eligible for coaching programs and qualify them based on business details.
• Handover qualified leads to the sales team for closure.
• Follow up with clients to move them to sign up for coaching services.
• Drive BIC membership renewals by maintaining relationships and tracking timelines.
• Ensure high show-up rates for monthly BIC workshops and smooth onboarding of members.

Skills

Verbal communication

Interpersonal skills

MSME engagement

Business understanding

Structured explanation

Follow-up skills

Organizational skills

Target-driven

Local language skills

Education

Bachelor's degree in Business, Management, or related field

Job description

We are looking for a proactive and business-oriented Community Manager to join

our QL Business Inner Circle team. In this role, you will be responsible for managing

and engaging with Business Inner Circle (BIC) members in assigned cities, handling

their business-related queries, and guiding them on how our coaching programs

can help scale their businesses and generating referrals to grow the BIC community.

Your primary objective will be to interact with BIC members who are eligible for our

business coaching program, understand their business needs, explain the coaching

roadmap, and pass on qualified prospects to the sales team for closure.

This role requires someone who is confident, business-minded, and comfortable

working with MSME business owners. We are looking for someone who can build

trust with clients and support revenue growth through structured client

Role Overview:

Job Type- Full-Time

Location-Chennai (with extensive travel within Chennai and

nearby cities - up to 3 cities)

Department- QL Business Inner Circle

Academic- Bachelor's degree in Business, Management,

or a related field.

Key Responsibilities:

• Meet BIC members and prospective premium clients in person and understand their business challenges and growth goals. Also generate referrals from happy BIC members to grow the BIC community in that city.
• Explain how the coaching roadmap and services can help scale their business.
• Act as a trusted point of contact for business-related queries from community members.
• Identify members eligible for coaching programs and qualify them based on business details and problem statements.
• Handover qualified leads to the sales team for closure.
• Follow up with clients in the decision or payment stage to ensure they sign up for coaching services.
• Drive BIC membership renewals by building strong relationships, tracking renewal timelines, and ensuring continued value delivery to members.
• Ensure repeat participation and high show-up rates for monthly BIC workshops by proactively engaging with members, confirming attendance, and addressing participation barriers.
• Ensure smooth onboarding and engagement of BIC members in the city (and nearby cities which will be assigned).
• Maintain records of client interactions, qualified leads, follow-ups, and handovers.
• Collaborate with central teams to stay aligned on programs, schedules, and operational processes.

Key Skills:

• Strong verbal communication and interpersonal skills.
• Ability to engage and build trust with MSME business owners.
• Business understanding and solution-oriented thinking.
• Ability to explain service offerings in a simple and structured manner.
• Strong follow-up and coordination skills.
• Strong organizational skills and attention to detail.
• Resilience and a positive attitude towards targets and growth.
• Inclination to learn, grow, and refine client engagement techniques.
• Awareness of typical challenges faced by MSME business owners is a
• Good business acumen.
• Ability to communicate in local languages of the assigned region.