Communication Trainer - Gyms & Sales Teams (Hindi/English)

Witness The Fitness; Dadri; On-site; INR 500,000 - 750,000; Full time

Job summary

Witness the Fitness is seeking a Communication Trainer to empower gym staff and sales teams to communicate clearly with members in Hindi and simple English. The role involves on-site training of frontline personnel, including trainers, front-desk staff, and PT sales teams, across Delhi NCR.

Daily role-plays, call listening, and one-to-one coaching will measure improvement, with regular visits to gyms. The position is full-time, based in Noida Sector 9 head office, with 6-day workweeks.

Qualifications

• 3–8 years as a communication/soft-skills trainer for frontline or customer-facing teams.
• Energetic in a classroom of first-job staff and comfortable in Hindi.

Responsibilities

• Train frontline staff to communicate confidently with members in Hindi and English.
• Coach through daily role-plays, call listening, and on-floor coaching.
• Assess improvement and provide feedback.

Skills

Communication training

Frontline staff training

Bilingual Hindi/English

Job description

Communication Trainer - Gyms & Sales Teams (Hindi/English)

About WTF

WTF (wtf.fitness) is India's full-stack fitness company: 11 brands on one operating system - WTF Gyms (60 premium gyms of our own), WTF Powered (~200 partner gyms we run for their owners), WTF Franchise, Metaboliq (doctor-led weight-loss programme), EVRYDAY nutrition and WTF Academy. ~270 gyms, 85,000+ members. Our frontline - trainers, membership and PT sales, front desk, gym managers and inside-sales teams - is the product, and we are building a training academy that runs like Urban Company's or a Taj hotel's.

Not for school or college English teachers or IELTS tutors - this is workplace communication for service staff.

What you do

• Make every trainer, front-desk and sales person speak to members with confidence - in clear Hindi and simple English.
• Phone and WhatsApp etiquette, explaining plans and prices simply, handling complaints, member conversations on the floor.
• Daily role-plays, call listening, one-to-one coaching for weak communicators; measure improvement.

Who fits

• 3-8 years as a communication / V&A / soft-skills trainer for frontline or customer-facing teams - BPO, hospitality, airlines, retail, consumer services.
• Energetic in a classroom of first-job staff; comfortable in Hindi.

Work

Sector 9, Noida (head office) + regular visits to gyms across Delhi NCR full-time, on-site 6 days CTC 5-7.5 LPA.