L&D Manager - Frontline Training Academy (Gyms, Sales, Hospitality)

Witness The Fitness; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Witness the Fitness in Noida (Sector 9) is hiring an L&D Manager to build and run the frontline training academy across 60+ gyms and central sales teams. You will own induction, grooming, hospitality, and SOP certification, and oversee a small team of trainers.

The role requires 7-12 years of frontline training leadership, on-floor coaching, and fluency in Hindi and English with weekly travel across Delhi NCR. Full-time, on-site six days.

Qualifications

• 7-12 years in training with frontline leadership across multiple locations.
• Experience training on the floor, not just vendor management.
• Fluent in Hindi and English; weekly travel across NCR.

Responsibilities

• Own the entire training system for frontline staff across 60+ gyms and central sales teams.
• Build and lead a team of 5-6 trainers.
• Ensure every new joiner certified before they face a member; conduct weekly floor audits; refreshers when numbers dip.
• Measure training impact using membership and PT conversion, member NPS, 90-day attrition, audit scores.
• Collaborate with HR, gym managers and sales heads; report to founders.

Skills

Frontline training

Team leadership

Performance metrics

Bilingual Hindi/English

Job description

L&D Manager - Frontline Training Academy (Gyms, Sales, Hospitality)

About WTF

WTF (wtf.fitness) is India's full-stack fitness company: 11 brands on one operating system - WTF Gyms (60 premium gyms of our own), WTF Powered (~200 partner gyms we run for their owners), WTF Franchise, Metaboliq (doctor-led weight-loss programme), EVRYDAY nutrition and WTF Academy. ~270 gyms, 85,000+ members. Our frontline - trainers, membership and PT sales, front desk, gym managers and inside-sales teams - is the product, and we are building a training academy that runs like Urban Company's or a Taj hotel's.

Not for corporate lecturers, e-learning content designers or freelance motivational trainers.

What you own

• The whole training system for every frontline person across 60+ gyms and our central sales teams: induction academy, sales, grooming, hospitality, communication and SOP certification.
• Build and lead a team of 5-6 trainers (sales, process, grooming/hospitality, communication).
• Every new joiner certified before they face a member; weekly floor audits; refreshers where numbers dip.
• Measure training in business numbers: membership and PT conversion, member NPS, 90-day attrition, audit scores.
• Work hand in hand with HR, gym managers and sales heads; report to the founders.

Who fits

• 7-12 years in training, at least 3 leading frontline training across many locations - Urban Company, hotels, QSR, retail chains, airlines, gym/fitness chains, consumer startups.
• You have personally trained on the floor, not only managed vendors.
• Comfortable in Hindi and English; travels across NCR weekly.

Work:

Sector 9, Noida (head office) + regular visits to gyms across Delhi NCR full-time, on-site 6 days CTC 12-18 LPA.