Grooming & Hospitality Trainer - Premium Gyms (Hotel Standard)

Witness The Fitness; Dadri; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Grooming & Hospitality Trainer - Premium Gyms (Hotel Standard) at WTF in Noida and Delhi NCR region is seeking an experienced trainer to raise service standards across 60+ gyms. You will design and enforce grooming, greetings, and etiquette, and lead training for front desk, trainers, sales, and housekeeping.

You should have 3–8 years of experience in training service staff in luxury hotel chains, airlines, or premium brands, with a passion for preserving a high-standard culture across a growing

Qualifikationen

• Set and teach WTF service standards: grooming, uniform, greeting, member welcome, etiquette, de-escalation flow.
• Train front desk, trainers, sales and housekeeping across 60+ gyms; perform mystery audits and retraining.
• Create grooming and service checklists each gym is scored on.

Aufgaben

• Set and teach WTF service standards: grooming, uniform, greeting, member welcome, etiquette, de-escalation.
• Train front desk, trainers, sales and housekeeping across 60+ gyms; conduct mystery audits.
• Create grooming and service checklists each gym is scored on.

Kenntnisse

Training service staff

Grooming standards

Customer service training

On-site training

Jobbeschreibung

Grooming & Hospitality Trainer - Premium Gyms (Hotel Standard)

About WTF

WTF (wtf.fitness) is India's full-stack fitness company: 11 brands on one operating system - WTF Gyms (60 premium gyms of our own), WTF Powered (~200 partner gyms we run for their owners), WTF Franchise, Metaboliq (doctor-led weight-loss programme), EVRYDAY nutrition and WTF Academy. ~270 gyms, 85,000+ members. Our frontline - trainers, membership and PT sales, front desk, gym managers and inside-sales teams - is the product, and we are building a training academy that runs like Urban Company's or a Taj hotel's.

Not for makeup artists, fashion stylists or image consultants for individuals.

What you do

• Set and teach the WTF service standard: grooming, uniform, greeting, the member welcome, floor etiquette, complaint and de-escalation flow.
• Train front desk, trainers, sales and housekeeping across 60+ gyms; mystery audits and retraining.
• Build the grooming and service checklist every gym is scored on.

Who fits

• 3-8 years training service staff in hotels (Taj, Marriott, ITC, Hyatt), airlines (cabin or ground), luxury retail, spa/salon chains, QSR or Urban Company.
• You carry the standard yourself and can make a 20-year-old trainer carry it too.

Work

Sector 9, Noida (head office) + regular visits to gyms across Delhi NCR full-time, on-site 6 days CTC 6-9 LPA.