Process Trainer - Gym Operations, SOPs & Systems

Witness The Fitness; Dadri; Sur place; INR 500 000 - 750 000; Plein temps

Résumé du poste

Witness the Fitness is hiring a Process Trainer for Gym Operations, SOPs & Systems to train frontline teams across the Noida head office and on-site visits to Delhi NCR. You will teach daily operations, onboarding, CRM usage, billing, hygiene and safety SOPs to new gym staff and sales staff.

You will run induction batches, certify personnel, audit gyms, and retrain where audits fail. You will also develop SOP decks and short videos in simple Hindi and English to standardize training.

Qualifications

• 3–8 years as process/operations trainer for frontline teams (e.g., Urban Company, Zomato/Swiggy/Blinkit ops), BPO process training, retail or QSR operations.
• Strong with checklists and audits; patient with first-job staff.

Responsabilités

• Teach every new gym and sales hire exactly how WTF works day to day: opening/closing checklists, member onboarding, CRM and member/trainer app, billing, hygiene and safety SOPs.
• Run induction batches, certify staff, audit gyms on the floor and retrain where audits fail.
• Write and keep updated SOP decks, checklists and short videos in simple Hindi and English.

Connaissances

Checklists & audits

Staff empathy

Description du poste

Process Trainer - Gym Operations, SOPs & Systems

About WTF

WTF (wtf.fitness) is India's full-stack fitness company: 11 brands on one operating system - WTF Gyms (60 premium gyms of our own), WTF Powered (~200 partner gyms we run for their owners), WTF Franchise, Metaboliq (doctor-led weight-loss programme), EVRYDAY nutrition and WTF Academy. ~270 gyms, 85,000+ members. Our frontline - trainers, membership and PT sales, front desk, gym managers and inside-sales teams - is the product, and we are building a training academy that runs like Urban Company's or a Taj hotel's.

Not for IT or software trainers - you will train gym and sales staff in the classroom and on the floor.

What you do

• Teach every new gym and sales hire exactly how WTF works day to day: opening/closing checklists, member onboarding, CRM and member/trainer app, billing, hygiene and safety SOPs.
• Run induction batches, certify staff, audit gyms on the floor and retrain where audits fail.
• Write and keep updated SOP decks, checklists and short videos in simple Hindi and English.

Who fits

• 3-8 years as a process / operations trainer for frontline teams: Urban Company, Zomato/Swiggy/Blinkit ops, BPO process training, retail or QSR operations.
• Strong with checklists and audits; patient with first-job staff.

Work:

Sector 9, Noida (head office) + regular visits to gyms across Delhi NCR full-time, on-site 6 days CTC 5-7.5 LPA.