Communications Trainer

Concentrix; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Concentrix in Pune is seeking a Communications Trainer with 2+ years of experience to build and sustain advisor communication skills. The role involves TTT certification delivery, curriculum design, and using real floor materials to tailor training for projects.

You will observe trainee performance, track attendance and certifications, and participate in multiple training batches. Knowledge of MS Office and Excel is a plus; flexibility for 24/7 shifts is required.

Qualifications

• Strong communication and presentation skills.
• Experience in corporate training or coaching preferred.
• Ability to design and deliver engaging training sessions.

Responsibilities

• Build and sustain professional and communication skills for advisors.
• Undergo TTT certification and deliver NH Training to batches.
• Identify learning needs of agents and other learners.
• Design training curricula using Instructional Design principles.
• Use floor materials to customize training for projects.
• Observe and evaluate trainee performance in real time.
• Track attendance and certification records for audits.
• Conduct refresher or stratified training on NHT modules.
• Willing to work 24/7 shifts (day/night, rotatable).
• Maintain MIS related to training activities.
• Support language assessments for hiring.

Skills

Communication

Facilitation

Interpersonal skills

Stakeholder management

Quality awareness

Education

Under-graduate can apply

Tools

MS Office

Excel

PowerPoint

Job description

ROLE:Communications Trainer

DESIGNATION:Communications Trainer

LOCATION:Pune

YEARS OF EXPERIENCE: 2+ years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

• Build and sustain professional and communication skills for the advisors that come into NHT
• Undergo the TTT certification and thereafter deliver NH Training to NHT batches
• Identify Learning needs of agents/ any other learners/ business as a learning consultant
• Design training curriculum using the principles of Instructional Design
• Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to customize training according to the Project/process.
• Observe and evaluate trainee performance during real time training sessions
• Track and maintain trainee attendance and trainee certification records for audit purposes.
• Initiate and participate in the projects of the team and the department
• Conducting refresher or stratified training batches on NHT modules
• Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)
• Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
• When not involved in batches, be willing to support National Command Center with the language assessments for hiring
• Maintain key MIS related to all the above activities
• Excellent communications skills (>=6.5 on CAT) -This is essential for the candidates to move to the next level of interviews
• Good facilitation skills 16. Proficient with MS Office
• No leave in the pipeline for the next 60 days
• Master Trainer would be preferable

Desired Skills: -

• Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
• High levels of spoken and written communication
• Interpersonal and team management skills are a must
• Ability to interact with different levels in the organization
• Previous V&A and Soft skills training experience desirable
• Basic knowledge of Instructional design desirable
• Exposure to Quality would be preferred
• Expertise in Excel & power point
• Knowledge of basic banking terminology.
• CAT scores should be >=6.5

Education: -

Under-graduate can also apply

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'