Communication Trainer

Raisoni Education; Nagpur District; On-site; INR 300,000 - 500,000; Full time

Job summary

An education provider in India seeks a full-time Communication Trainer in Nagpur to enhance tele callers' skills in voice modulation, call etiquette, and customer handling. This on-site role requires strong communication and coaching abilities, with responsibilities including improving call quality and conducting training sessions. Ideal candidates will have BPO or customer support experience, strong interpersonal skills, and a commitment to fostering confidence in call handling.

Qualifications

• Excellent verbal communication skills with strong voice modulation.
• Proven experience in BPO or Telecalling environments.
• Strong ability to coach and motivate team members.

Responsibilities

• Strengthen tele callers’ communication abilities.
• Improve call quality, confidence, and conversion outcomes.
• Conduct classroom and on-floor training sessions.

Skills

Strong Communication skills

Intercultural Communication skills

Voice modulation

Clarity

Pronunciation

BPO / Telecalling / Customer Support experience

Training skills

Customer psychology knowledge

Role plays and mock calls

Coaching and mentorship

Tools

CRM systems

Call monitoring tools

Job description

This is a full-time, on-site role for a Communication Trainer located in Nagpur. We are seeking a Communication Trainer to strengthen tele callers’ communication abilities with a strong emphasis on voice modulation, call etiquette, and customer handling.

This role focuses on improving call quality, confidence, and conversion outcomes through structured training and continuous coaching.

Qualifications

• Strong Communication and Intercultural Communication skills
• Excellent verbal communication with strong voice modulation, clarity, and pronunciation
• Proven experience in BPO / Telecalling / Customer Support environments
• Ability to conduct classroom and on-floor training sessions
• Strong knowledge of call etiquette, objection handling, and customer psychology
• Experience in improving call quality, confidence, and conversion rates
• Skilled in role plays, mock calls, and performance feedback
• Ability to coach, mentor, and motivate teams
• Basic knowledge of CRM systems and call monitoring tools
• Capability to prepare training reports and track trainee progress

Seniority level

Entry level

Employment type

Full-time

Job function

Human Resources

Industries

Education Administration Programs