Collections Specialist

Clarivate Plc; Tamil Nadu; On-site; INR 400,000 - 600,000; Full time

Job summary

Clarivate Plc in Chennai seeks a Collections Specialist to join our collections team, handling accounts receivable, credit control, and dispute resolution for multiple products. The role demands strong attention to detail and the ability to manage a high-volume portfolio.

You will work with billing and sales teams, maintain performance metrics, and produce debt analysis reports, while ensuring timely payments from around 400 clients. US shift timing is noted, with local hours.

Qualifications

• Minimum 2 years in AR, collections, and reconciling customer accounts.
• Bachelor's degree in Finance (B.Com, BBA, MBA preferred).
• Experience with E Billing portals and Oracle NetSuite is a plus.
• Collaborates with billing/sales teams to resolve client disputes.

Responsibilities

• Contact clients by phone, email, and mail to collect overdue payments.
• Provide documentation and support to substantiate payments.
• Research client queries and respond promptly.
• Reconcile accounts to align with client records and payments.
• Interact with internal/external teams to resolve issues and negotiate payments.
• Maintain individual performance metrics.
• Produce debt analysis reports as required.
• Manage a portfolio of about 400 clients.

Skills

Accounts receivable

Collections

Reconciliation

Stakeholder management

Education

Bachelor's degree in Finance

Tools

E Billing portals

Oracle NetSuite

Job description

We are looking for a Collections Specialist to join our Collections team in Chennai. This is an amazing opportunity to work on multiple products with the business. We have a great skill set in Collections and we would love to speak with you if you have skills in Accounts receivables, Credit control, Collections.

About You – Experience, Education, Skills, And Accomplishments

• Minimum 2 years of relevant work experience with good knowledge of Accounts receivables, collections, Reconciliation of customer’s accounts (debits, credits etc.)
• Bachelors degree in Finance (B.COM, BBA, MBA preferred)
• E Billing portals, Oracle NETSUITE knowledge would be an added advantage.
• Works with billing/sales team/various stakeholders to resolve client's disputes and concerns.

It would be great if you also had.

• Strong Negotiation and problem-solving abilities.
• Ability to work independently, prioritize tasks and meet deadlines.

What will you be doing in this role?

• Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail.
• Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment.
• Research client queries and provide appropriate responses in a timely manner.
• Account reconciliation to align with client accounts - some research into payments will be required.
• Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
• Maintains accurate individual measurement and performance statistics.
• Produce reports relating to debt analysis as required.
• Should have the ability to handle a portfolio of at least 400 clients.

About The Team

The team consist of 11 people fromIndia region working for US region clients.

We have a wealth of knowledge within the team which have been with the company from 1 year to 6 years.

Hours of Work

9 hours shift basically 2p.m to 11p.m, but the shift time may vary (Mostly US shift) as per business requirement.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.