Collections Specialist - 9-12 months Contractor role

Nielsen; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Nielsen in Bengaluru is seeking an Order-to-Cash (O2C) Collection Specialist to manage end-to-end revenue collection, focusing on AR, dispute handling, and customer relationships.

You will monitor overdue accounts, contact customers, apply payments, reconcile ledgers, and prepare AR reports, leveraging SAP/Oracle/NetSuite within a fast-paced finance team.

Qualifications

• Bachelor's degree in finance, accounting, or business administration.
• Advanced knowledge of ERP systems like SAP, Oracle, or NetSuite.
• Proficiency in Microsoft Excel for data analysis and reporting.

Responsibilities

• Portfolio Management: Regularly monitor assigned customer accounts for overdue payments and aging debt.
• Collection Activities: Contact customers via phone or email to secure payment and negotiate repayment plans for delinquent accounts.
• Dispute Resolution: Investigate and resolve billing discrepancies, short payments, or pricing issues by coordinating with sales and billing departments.
• Cash Application: Work with the Cash Application team to apply received payments to the correct customer invoices in the system.
• Account Reconciliation: Match incoming payments against outstanding invoices and resolve unapplied or unidentified cash items.
• Credit Monitoring: Assist in evaluating customer creditworthiness and managing credit hold reports to mitigate financial risk.
• Reporting: Prepare regular reports on Cash Target Settings, AR Reconciliation files, Payment Reconciliation analysis.

Skills

Negotiation

Communication

Attention to detail

Education

Bachelor's degree in finance, accounting, or business administration

Tools

SAP

Oracle

NetSuite

Job description

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

Job Summary

An Order-to-Cash (O2C) Collection Specialist is responsible for managing the end-to-end revenue collection cycle, ensuring that customer payments are received accurately and on time to optimize company cash flow. While the broader O2C process includes everything from order entry to final payment, this specific role focuses heavily on Accounts Receivable (AR), dispute management, and maintaining healthy customer relationships.

Responsibilities

• Portfolio Management: Regularly monitor assigned customer accounts for overdue payments and aging debt.
• Collection Activities: Contact customers via phone or email to secure payment and negotiate repayment plans for delinquent accounts.
• Dispute Resolution: Investigate and resolve billing discrepancies, short payments, or pricing issues by coordinating with sales and billing departments.
• Cash Application: Work with the Cash Application team to apply received payments (bank transfers, checks, electronic payments) to the correct customer invoices in the system.
• Account Reconciliation: Match incoming payments against outstanding invoices and resolve unapplied or unidentified cash items.
• Credit Monitoring: Assist in evaluating customer creditworthiness and managing credit hold reports to mitigate financial risk.
• Reporting: Prepare regular reports on Cash Target Settings, AR Reconciliation files, Payment Reconciliation analysis.

Qualifications

Qualifications

• Educational Background: Typically requires a bachelor’s degree in finance, Accounting, or Business Administration.

Technical Proficiency

• Advanced knowledge of ERP systems like SAP, Oracle, or NetSuite.
• Proficiency in Microsoft Office, particularly Excel for data analysis and reporting.

Soft Skills

• Strong negotiation and persuasion skills for collecting overdue debt.
• Excellent written and verbal communication for professional stakeholder interaction.
• High attention to detail for accurate ledger maintenance and reconciliation.

Experience

• Overall Experience should be 3 to 5 years
• Relevant Experience in AR Collections should be 2 to 4 years
• Prior experience working with SAP (S4/ECC) or a similar large ERP platform is an added advantage.