Collection executive (experience required)

Khushbu Auto Finance Ltd.; Anand; On-site; INR 250,000 - 380,000; Full time

Job summary

Khushbu Auto Finance Limited (KAFL) in Anand, Gujarat, is seeking a Collection Executive for full-time on-site duties. You will manage overdue accounts, contact customers via calls and in-person visits, and ensure timely installment recovery while maintaining professional conduct.

You will also maintain records, update payment status in internal systems, and prepare regular supervisory reports, coordinating with branches to resolve queries and negotiate payment plans under RBI guidelines.

Qualifications

• Experience in collections for NBFCs/banks or financial institutions.
• Strong communication and negotiation abilities.
• Proficient with basic computer and mobile apps for data entry and reporting.
• Knowledge of loan products and EMI structures.

Responsibilities

• Manage overdue accounts and follow up with customers.
• Make phone calls and in-person visits to recover installments.
• Maintain accurate records of collection activities.
• Update payment status in internal systems and generate reports.
• Coordinate with branch staff to resolve queries and negotiate payment plans.
• Comply with RBI guidelines and company policies.

Skills

Collections experience

Negotiation skills

Customer communication

Data entry / reporting

Knowledge of RBI guidelines

Education

High school diploma

Commerce/Finance degree (advantage)

Job description

Company Description

Khushbu Auto Finance Limited (KAFL) is a leading Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India since 1999, currently operating as an Asset Finance Company. KAFL is promoted by Atul Auto Limited, a public listed company, along with Dr. Vijay Kedia of Kedia Securities, reflecting strong and experienced leadership. The company has earned an A+ rating with a Stable Outlook from CARE Ratings, indicating robust financial health and sound business practices. KAFL focuses on providing auto and asset financing solutions, offering opportunities for professionals who want to grow in a stable and reputable financial services organization.

Role Description

This is a full-time, on-site Collection Executive role based in Anand. The Collection Executive will be responsible for managing overdue accounts, following up with customers through phone calls and in-person visits, and ensuring timely recovery of installments while maintaining professional and respectful interactions. The role includes maintaining accurate records of collection activities, updating customer payment status in internal systems, and preparing regular reports for the supervisory team. The Collection Executive will coordinate with branch staff and other departments to resolve customer queries, negotiate payment plans where appropriate, and adhere to company policies, regulatory guidelines, and ethical collection practices.

Qualifications

• Prior experience in collections, recovery, or field operations in NBFCs, banks, or other financial institutions.
• Strong communication and negotiation abilities, with the capacity to handle difficult conversations professionally.
• Basic proficiency with computers and mobile applications for data entry, recordkeeping, and reporting.
• Knowledge of loan products, EMI structures, and standard collection procedures in the asset finance domain.
• Ability to work in the field, travel locally as required, and manage time and routes efficiently.
• Minimum educational background of a high school diploma; a graduate degree in commerce, finance, or a related field is an advantage.
• Integrity, reliability, and a strong focus on compliance with RBI guidelines and company policies.
• Comfort working in an on-site environment in Anand and collaborating with branch and regional teams.