Collection Manager - UBL

Hero-Fincorp; Hyderabad; On-site; INR 400,000 - 560,000; Full time

Job summary

Hero-Fincorp is seeking a collections professional to manage overdue accounts and drive revenue through timely collections. You will follow up with customers, conduct in-house field collections, and maintain relationships to resolve queries while adhering to the company’s Code of Conduct.

You will also support data quality, meet set KPIs, and escalate cases requiring legal action. The role emphasizes improving recovery rates, implementing fast-track legal actions, and maintaining audit ratings

Responsibilities

• Follow-up with customers for their overdue amounts, while adhering to Code of Conduct of the company at all times.
• Responsible for managing the Resolution rates and Roll Backs as per the assigned product and Bucket.
• Do in house field collections through field visits.
• Maintain customer feedback through field follow ups.
• Maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively.
• Drive Revenue collection i.e. Bounce & Late Payment charges.
• Reconcile payments and ensure timely updating of payments in system.
• Comply with the process, procedures as defined and ensure its effective implementation at all times.
• Achieve the monthly KPI targets.
• Provide daily feedback to the supervisors and escalate problematic cases and initiation of legal.
• Support the business on data quality management i.e. improving the quality of customer information available thru field and market feedback.
• Meet collections targets on delinquency through set KPIs (Normalization/RB/ST/RF).
• Improve recovery rates on write-off Portfolio.
• Drive and implement a plan to fast track the legal actions.
• Ensure to maintain the Audit ratings for respective regions.

Job description

• Follow-up with customers fortheir overdue amounts, while adhering to Code of Conduct of the company atall times.
• Responsible for managing theResolution rates and Roll Backs as per the assigned product and Bucket.
• Responsible to do in house fieldcollections though regress field visits.
• Ensure to maintain the customer feedbackthrough field follow ups.
• To maintain relationship withcustomer for the overdue payments. Handle and resolve customer querieseffectively.
• Responsibility to drive Revenue collection i.e. Bounce &Late Payment charges.
• To do reconciliation of paymentsand ensure timely updating of payments in system.
• To comply with the process,procedures as defined and ensure its effective implementation at all times
• To achieve the monthly KPI targets
• To provide daily feedback to thesupervisors and escalate problematic cases and initiation of legal.
• To support the business on dataquality management i.e. improving the quality of customer informationavailable thru field and market feedback.
• Meet collections targets on delinquency through set KPIs(Normalization/RB/ST/RF)
• Improve recovery rates on writeoff Portfolio.
• Responsible to drive and implement a plan to fast track the legalactions.
• Ensureto maintain the Audit ratings for respective regions.