Collections Executive - Retail MFB - Collections - Amroha - Khair - J Grades

TATA Capital; Aligarh; On-site; INR 300,000 - 400,000; Full time

Job summary

A financial services company is seeking a Collections Executive to manage the collection process for receivables, ensuring compliance with regulations while maintaining customer relationships. The role involves negotiating payment schedules and tracking portfolios to minimize debt. Ideal candidates should have customer service skills and be graduates. This position offers an opportunity to work in a dynamic environment, assisting clients in managing their financial obligations effectively.

Qualifications

• Ability to manage collection processes and customer relationships effectively.
• Skills in negotiating payment schedules with customers.
• Experience in maintaining customer account details and documentation.

Responsibilities

• Drive the collection process of receivables across multiple sources.
• Provide efficient customer service regarding collection issues.
• Ensure compliance with all audit and regulatory bodies.

Skills

Negotiation Skills

Customer Service

Problem Solving

Education

Graduate

Job description

Collections Executive - Retail MFB - Collections - Amroha - Khair - J Grades

Job Description

Key Objective of the Job:

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
• Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate

Job Info

• Job Identification 42383
• Posting Date 03/02/2026, 09:48 AM
• Locations Third Floor, Graphix Tower, A-13 Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh - 201309, Noida, Uttar Pradesh, 201309, IN Near 130 Kb Bijli Ghar Khair- Jewar Road, Khair Distt. Aligarh, Amroha,, Khair, Uttar Pradesh, 202138, IN