Collections Executive - Retail MFB - Collections - Khammam - Balaji Nagar - J Grades

Tata Capital; Khammam; On-site; INR 250,000 - 350,000; Full time

Job summary

Tata Capital is seeking a Graduate to drive the collection of receivables across multiple sources, reduce outstanding balances, and maintain client partnerships. The role focuses on negotiating payment schedules, tracking delinquency, and ensuring compliant collection practices.

You will coordinate with sales and management to accelerate collections, handle account adjustments and credit memos, trace defaulters, and maintain accurate customer records while adhering to audit and regulatory

Qualifications

• Graduate degree required.
• Experience in debt collection processes preferred.
• Ability to negotiate payment schedules with customers and sources.
• Strong attention to detail and regulatory compliance.

Responsibilities

• Negotiate payment schedules with multiple sources to fit customer finances while settling debt.
• Track portfolio by buckets and monitor delinquency by bucket and DPD; focus on non-starters.
• Provide customer service for collection issues, process refunds, review account adjustments, and resolve discrepancies and short payments.
• Monitor accounts for non-payments and delays; make calls, adjust accounts, write-offs, reconciliations, and process credit memos.
• Update customer files with contact history and information communicated about the debt.
• Trace defaulters with tracing team and suggest remedial actions.
• Identify defaulting accounts and investigate reasons while maintaining customer relationships.
• Coordinate with sales and management to accelerate collections; assist in asset repossession and seeking legal support.

Skills

Negotiation skills

Customer service

Debt collection

Account reconciliation

Regulatory compliance

Communication

Education

Graduate

Job description

Job Description:

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer's current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency's tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate