Collection executive (hard bucket) (experienced only)

Khushbu Auto Finance Ltd.; Khordha; Presencial; INR 300 000 - 450 000; Tempo integral

Resumo da oferta

Khushbu Auto Finance Limited is seeking a Collection Executive (Hard Bucket) for an on-site role in Bhubaneswar. You will manage collections from hard bucket accounts through field visits and phone follow-ups to ensure timely recovery of overdue payments.

The role requires negotiation of payment plans, maintaining accurate records, and reporting to branch and regional teams. You will coordinate with legal and recovery teams, adhere to policies and regulatory guidelines, and travel extensively to

Qualificações

• Strong collection and recovery skills with customer follow-up.
• Excellent communication and interpersonal abilities.
• Basic financial and analytical understanding of loan accounts.
• Proven planning and time management for field visits.
• Experience in hard bucket collections in NBFCs, banks, or financial services.

Responsabilidades

• Manage collections from hard bucket accounts through field visits and calls.
• Negotiate and arrange payment plans with customers.
• Update collection records and report daily/weekly status.
• Coordinate with legal and recovery teams for escalated cases.
• Ensure adherence to company policies and regulatory guidelines.
• Conduct extensive on-site field travel in Bhubaneswar and surroundings.

Conhecimentos

Negotiation

Communication

Interpersonal skills

Analytical skills

Planning & time management

Field collection experience

Formação académica

Higher secondary or graduate degree

Finance/commerce/business background advantageous

Ferramentas

MS Office

Digital collection tools

Descrição da oferta de emprego

Company Description

Khushbu Auto Finance Limited (KAFL) is a leading Non-Banking Financial Company (NBFC), registered with the Reserve Bank of India since 1999 and currently operating as an Asset Finance Company. KAFL is promoted by Atul Auto Limited, a publicly listed company, along with Dr. Vijay Kedia of Kedia Securities. The company focuses on providing structured financial solutions for automobile and related assets. KAFL is rated A+ with a Stable Outlook by CARE Ratings, reflecting strong financial discipline and reliability. The organization offers a professional work environment with growth opportunities in the auto finance segment.

Role Description

This is a full-time on-site role for a Collection Executive (Hard Bucket), based in Bhubaneswar. The role involves managing collections from accounts in the hard bucket category, including follow-ups with customers through field visits and phone calls to ensure timely recovery of overdue payments. The Collection Executive will negotiate and arrange payment plans, update collection records, and report daily and weekly collection status to the branch and regional teams. Responsibilities also include coordinating with legal and recovery teams for escalated cases, ensuring adherence to company policies and regulatory guidelines, and maintaining professional conduct with customers. The role requires consistent field work, accurate documentation, and collaboration with internal stakeholders to achieve collection targets.

Qualifications

• Candidates should possess strong collection and recovery skills, including negotiation, persuasion, and customer follow-up capabilities.
• Candidates should possess skills in communication and interpersonal interaction, with the ability to handle difficult conversations professionally and respectfully.
• Candidates should possess basic financial and analytical skills to understand loan accounts, overdue aging, and recovery targets.
• Candidates should possess planning and time management skills to organize field visits, manage multiple accounts, and meet deadlines.
• Relevant experience in hard bucket collections or recovery in NBFCs, banks, or financial services is required.
• Ability to work on-site in Bhubaneswar, including extensive field travel, and familiarity with local geography.
• Minimum educational qualification: higher secondary or graduate degree; a background in finance, commerce, or business is an advantage.
• Knowledge of local language and basic computer skills (MS Office, digital collection tools) would be beneficial.