Collection Executive

Firstsource; Mumbai; On-site; INR 200,000 - 450,000; Full time

Job summary

Firstsource Solutions Limited in Mumbai is seeking a Collections Executive for 1st Party Collections. You will handle calls to remind customers of dues, follow up on payments, and negotiate plans while maintaining a strong customer relationship.

The role requires strong English communication, negotiation skills, and the ability to meet targets in a fast-paced environment. Working full-time with US night shifts is offered, with competitive compensation based on performance.

Qualifications

• HSC passed or Graduate (Freshers & Experienced can apply)
• Good command of English (verbal & written)
• Basic computer knowledge

Responsibilities

• Handle outbound and inbound calls to customers for payment reminders
• Follow up on outstanding payments and negotiate repayment plans
• Maintain accurate records of customer interactions and payment commitments
• Resolve customer queries related to billing and payments professionally
• Ensure compliance with company policies and regulatory guidelines
• Meet daily/weekly/monthly collection targets
• Build and maintain strong customer relationships

Skills

Verbal & written communication

Negotiation skills

Customer handling

Pressure handling

Education

HSC / Graduation

Tools

Basic computer knowledge

Job description

Job Title: Collections Executive (1st Party Collections)

Location:

Firstsource, 1st Floor, Athena Building, Near Prism Tower, Goregaon West, Mumbai 400090

Only 2 rounds of Interview !!

Job Summary:

We are looking for dynamic and customer-focused individuals to join our team as Collections Executives for a 1st Party Collections Process. The role involves interacting with existing customers to ensure timely repayment of dues while maintaining a positive customer relationship and delivering excellent service.

Key Responsibilities:

• Handle outbound and inbound calls to customers for payment reminders
• Follow up on outstanding payments and negotiate repayment plans
• Maintain accurate records of customer interactions and payment commitments
• Resolve customer queries related to billing and payments professionally
• Ensure compliance with company policies and regulatory guidelines
• Meet daily/weekly/monthly collection targets
• Build and maintain strong customer relationships

Eligibility Criteria:

• HSC passed or Graduate (Freshers & Experienced can apply)
• Good command of English (verbal and written)
• Basic computer knowledge

Skills Required:

• Excellent verbal and written communication skills
• Strong negotiation and convincing abilities
• Customer handling and problem-solving skills
• Ability to work under pressure and meet targets

Work Schedule:

• 5 Days Working with 2 Rotational Week Offs
• US Shifts (including night shifts)

Salary:

• 2 LPA to 4.5 LPA (based on experience and performance)

Transport Boundaries:

• Western Line: Churchgate to Virar
• Central Line: CST to Thane (Main City)
• Harbour Line: CST to Vashi

Employment Type:

Full-Time, Permanent

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.