Collections Manager

Swift Cargo; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Swift Cargo in Mumbai is seeking a Manager - Collections to lead credit control for international clients, ensuring timely receipts and achieving targets. The role requires age analysis, proactive follow-ups, and cross-functional collaboration with sales, operations and finance to optimize the collections process.

Strong English communication is essential. Experience with ERP postings, bank reconciliations and MIS for KPIs boosts candidacy and audit readiness.

Qualifications

• Ability to handle USA/intl clients professionally through email and calls.
• Analyze customer aging to identify high-risk accounts and prioritize collections.
• Prepare collection MIS, aging, DSO reports and dashboards.
• Strong follow-up, coordination and stakeholder management skills.
• Meet collection targets/KPIs with attention to detail.

Responsibilities

• Monitor and manage customer credit limits per internal policies.
• Conduct daily calls and follow-ups for overdue receivables as per SOP.
• Ensure accurate posting of bank receipts in ERP with proper documentation.
• Reconcile overpayments and on-account receipts; adjust against invoices.
• Send balance confirmations and track responses for audit.

Skills

USA clients / international customers

analyze customer aging, prioritize

collection MIS, aging reports, DSO

follow-up, coordination andStakeholder

attention to detail and targets

English communication

Education

B.Com / BMS Finance / Accounting

Tools

ERP

Job description

Designation: Manager - Collections

Location: Andheri East, Mumbai

Shift Timing: 2:00 PM TO 10:00 PM

Industry: Logistics, Freight Forwarding

Rols & Responsibilities:

Monitor and manage customer credit limits, ensuring strict adherence to internal credit control policies and defined escalation protocols.

Conduct daily customer calls and send follow-up emails for overdue receivables in line with the defined SOP, including weekly reminders through assigned ERP.

Ensuring accuracy and timely resolution of discrepancies.

Ensure timely and accurate posting of bank receipts in ERP through appropriate upload mechanisms, maintaining proper documentation Ensuring compliance with legal and regulatory requirements, and company policies.

Reconcile and take necessary actions on overpayments and on-account receipts, ensuring correct accounting treatment and timely adjustment against outstanding invoices.

Cold calling and payment reminder emails to clients.

Send regular balance confirmations to customers and track responses, ensuring proper documentation for audit and financial reporting purposes in line with audit requirements.

Collaborating with internal teams, such as sales, customer service, operations and finance, to address customer concerns, resolve disputes, and improve the overall collections process.

Monitoring and following up on accounts, ensuring timely payment and escalating collection efforts when necessary.

Required Skill:

Ability to handle USA clients / international customers professionally through email and calls.

Ability to analyze customer aging, identify high-risk accounts and prioritize collections

Experience in preparing collection MIS, aging reports, DSO reports and management dashboards

Strong follow-up, coordination and stakeholder management skills

Strong attention to detail, ownership and ability to meet collection targets / KPIs

Excellent English communication skills Written & Verbal

Qualification: B.Com / BMS Finance / Accounting

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