Collections Executive

Paisadaily; New Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Paisadaily in New Delhi is seeking a Collections Executive for a full-time, on-site role. You will contact customers to follow up on outstanding payments, negotiate repayment plans, and ensure timely recovery in line with company policies.

You will maintain accurate records, prepare daily and weekly reports, analyze accounts for risk, and collaborate with finance and operations teams while upholding regulatory standards and a professional, respectful approach.

Qualifications

• Strong Credit Control and Debt Collection skills, with experience managing overdue accounts and implementing effective recovery strategies.
• Excellent Communication abilities, including clear verbal and written communication and confident negotiation skills with diverse customer groups.
• Solid Analytical Skills to review account data, identify patterns, assess risk, and recommend appropriate collection actions.
• Foundational understanding of Finance principles related to loans, repayments, interest, and account reconciliation.
• Prior experience in collections, banking, NBFCs, or other financial services environments is preferred.
• Ability to work on-site in New Delhi, manage high call volumes, and meet collection targets in a structured, deadline-driven setting.
• Working knowledge of MS Excel and CRM or collection management tools for tracking and reporting activities.
• Minimum educational qualification: bachelor’s degree or equivalent in finance, business, or a related field is an advantage.

Responsibilities

• Contact customers through phone and other channels to follow up on outstanding payments.
• Negotiate repayment plans with customers to secure timely recovery.
• Ensure timely recovery of dues in line with company policies.
• Maintain accurate records of customer interactions and update account statuses.
• Prepare daily and weekly reports on collection activities.
• Analyze customer accounts to identify risks and opportunities for recovery.
• Collaborate with internal finance and operations teams; escalate complex cases when necessary.

Skills

Credit Control

Debt Collection

Communication

Negotiation

Analytical Skills

Finance Principles

Education

Bachelor's degree in finance or related field

Tools

MS Excel

CRM systems

Job description

Company Description

Paisadaily is a growing financial services organization focused on providing accessible, customer-friendly solutions to individuals and businesses. The company aims to simplify financial transactions and improve collection processes through transparent practices and reliable service. Team members work closely with clients to address payment issues, maintain trust, and support long-term financial stability. Paisadaily values integrity, accountability, and clear communication in every interaction. The organization offers opportunities for professional growth in a dynamic and fast-paced environment.

Role Description

The Collections Executive role at Paisadaily is a full-time, on-site position based in New Delhi. The role involves contacting customers through phone and other channels to follow up on outstanding payments, negotiating repayment plans, and ensuring timely recovery of dues in line with company policies. The Collections Executive will maintain accurate records of interactions, update account statuses, and prepare daily and weekly reports on collection activities. The role also includes analyzing customer accounts to identify risks, collaborating with internal finance and operations teams, and escalating complex cases when necessary. The successful candidate will consistently adhere to regulatory and compliance standards while maintaining a professional and respectful approach with all customers.

Qualifications

• Strong Credit Control and Debt Collection skills, with experience managing overdue accounts and implementing effective recovery strategies.
• Excellent Communication abilities, including clear verbal and written communication and confident negotiation skills with diverse customer groups.
• Solid Analytical Skills to review account data, identify patterns, assess risk, and recommend appropriate collection actions.
• Foundational understanding of Finance principles related to loans, repayments, interest, and account reconciliation.
• Prior experience in collections, banking, NBFCs, or other financial services environments is preferred.
• Ability to work on-site in New Delhi, manage high call volumes, and meet collection targets in a structured, deadline-driven setting.
• Working knowledge of MS Excel and CRM or collection management tools for tracking and reporting activities.
• Minimum educational qualification: bachelor’s degree or equivalent in finance, business, or a related field is an advantage.