Collections Agent

Pawansut Holdings Ltd; Delhi; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Pawansut Holdings Ltd in Delhi, India, is seeking a Collections Agent to handle outbound and inbound calls, negotiate repayment plans, and ensure timely cash collection in line with company policy.

This full-time, on-site role requires strong communication, attention to detail, and the ability to work with the finance team to reconcile payments and keep accurate records.

Formación

• Proficiency in debt collection and cash collection processes.
• Strong communication and customer service skills.
• Familiarity with data entry and CRM systems.
• Ability to meet collection targets with accuracy.

Responsabilidades

• Contact customers regarding outstanding payments.
• Negotiate repayment plans and terms.
• Update and reconcile account records in the system.
• Document all interactions and follow up on overdue accounts.
• Escalate complex cases to finance as needed.
• Collaborate with the finance team to reconcile payments.

Conocimientos

Debt collection

Negotiation

Customer service

Communication skills

CRM familiarity

Data entry

Time management

Regulatory compliance awareness

Educación

High school diploma

Bachelor's degree in commerce/finance (advantage)

Herramientas

CRM systems

Descripción del empleo

Company Description

Pawansut Holdings Ltd is a growing India-based company with operations centered in Delhi. The organization focuses on building a strong, sustainable financial services presence and values reliability, integrity, and customer trust. Team members work in a structured yet collaborative environment that supports learning and professional development. The company emphasizes ethical practices, transparent processes, and long-term client relationships. Applicants can expect a workplace that encourages accountability and performance while offering opportunities to grow in the collections and finance domain.

Role Description

The Collections Agent role is a full-time, on-site position based in Delhi, India. The Collections Agent will be responsible for contacting customers regarding outstanding payments, negotiating repayment plans, and ensuring timely cash collection in line with company policies and regulatory guidelines. Daily tasks include making outbound and receiving inbound calls, updating account records, documenting all interactions in the system, and following up on overdue accounts to minimize delinquency. The role also involves working closely with the finance team to reconcile payments, identify discrepancies, and escalating complex cases when necessary. The Collections Agent is expected to maintain professional communication, provide courteous customer service, and adhere to ethical collection practices at all times.

Qualifications

• Proficiency in debt collection and cash collection processes, including negotiation and repayment arrangements.
• Strong communication and customer service skills, with the ability to handle difficult conversations professionally.
• Basic knowledge of finance and account reconciliation relevant to collections activities.
• Attention to detail, accuracy in recordkeeping, and familiarity with data entry or CRM systems.
• Ability to work on-site in Delhi, manage time effectively, and meet collection targets and deadlines.
• Prior experience in collections, banking, NBFCs, or financial services is preferred but not mandatory.
• Minimum high school diploma; a degree in commerce, finance, or a related field is an advantage.
• Comfort working in a structured environment and adherence to regulatory and company compliance standards.