Collection Team Leader

Kotak Mahindra Bank; Gurugram District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank in Gurgaon is seeking a Collection Team Leader for a full-time on-site role. You will oversee a team of collection executives, set daily targets, monitor performance and ensure adherence to collection strategies and compliance guidelines.

You will analyze data, prepare performance reports, drive process improvements to boost recovery rates and customer experience, and coach team members to achieve individual and collective goals.

Qualifications

• Experience in debt collection and recovery processes.
• Strong customer service to handle escalations and payment solutions.
• Knowledge of banking products, credit policies and regulatory guidelines.
• Proven team leadership, coaching and performance management.
• Analytical skills to interpret collection metrics and trends.
• Experience in retail banking, consumer lending, or collections preferred.
• Bachelor's degree in Finance/Commerce desirable.
• Proficient in MS Excel and reporting tools with good communication.

Responsibilities

• Oversee a team of collection executives and set daily targets.
• Monitor performance and ensure adherence to collection strategies and compliance.
• Manage debt recovery processes and review delinquent accounts.
• Coordinate with internal stakeholders in finance and operations.
• Analyze collection data and prepare periodic performance reports.
• Coach, develop, and motivate team members to achieve goals.

Skills

Debt collection

Customer service

Team leadership

Finance knowledge

Data analysis

Excel

Communication

Education

Bachelor's degree in Finance

Bachelor's degree in Commerce

Tools

Reporting tools

Job description

Company Description

Kotak Mahindra Group, established in 1985, is one of India's leading financial services conglomerates and operates Kotak Mahindra Bank Limited, the first non-banking finance company in India to become a bank. The Group offers a broad portfolio of financial services including commercial banking, stock broking, mutual funds, life insurance, and investment banking for individual and corporate customers. With a strong consolidated balance sheet and net worth, Kotak Mahindra has built a robust presence across India through extensive branch and franchise networks. The Group also has international offices in financial hubs such as London, New York, Dubai, Abu Dhabi, Bahrain, Mauritius, Singapore, and California, providing diverse career opportunities and exposure. More information about the organization and its services is available on the corporate website.

Role Description

This is a full-time, on-site role for a Collection Team Leader located in Gurgaon. The Collection Team Leader will oversee a team of collection executives, set daily targets, monitor performance, and ensure adherence to collection strategies and compliance guidelines. Responsibilities include managing debt recovery processes, reviewing delinquent accounts, resolving escalated customer issues, and coordinating with internal stakeholders in finance and operations. The role involves analyzing collection data, preparing periodic performance reports, and recommending process improvements to enhance recovery rates and customer experience. The team leader will also be responsible for coaching, developing, and motivating team members to achieve individual and team objectives.

Qualifications

• Candidates should possess strong Debt Collection skills, including experience handling delinquent accounts and recovery processes.
• Candidates should possess solid Customer Service capabilities to manage escalations, negotiate payment solutions, and maintain professional communication.
• Candidates should possess sound Finance knowledge to understand banking products, credit policies, and regulatory guidelines.
• Candidates should possess proven Team Leadership experience, including team supervision, coaching, and performance management.
• Candidates should possess strong Analytical Skills to interpret collection metrics, identify trends, and support data-driven decisions.
• Relevant experience in retail banking, consumer lending, or collections operations is preferred.
• Bachelor's degree in Finance, Business, Commerce, or a related field is desirable.
• Proficiency in MS Excel and reporting tools, along with good verbal and written communication skills, will be beneficial.