B2C Collections Agent - 3+ years - Mohali

Crescendo Global Leadership Hiring India; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

Crescendo Global is hiring for a B2C Collections specialist in Mohali to manage end-to-end collections and deliver an excellent customer experience.

The ideal candidate has 3+ years in collections or OTC, strong English communication, and advanced Excel skills. Willingness to work from office in rotational/night shifts is required, with responsibilities spanning invoicing, disputes, and payment tracking.

Qualifications

• B2C Collections, Accounts Receivable, or Order-to-Cash.
• Minimum 3 years of relevant collections experience.
• Strong verbal and written English communication skills.
• Hands-on experience with Excel (VLOOKUPs & Pivot Tables).
• Willingness to work from office in rotational/night shifts.

Responsibilities

• Manage end-to-end ownership of assigned customer accounts for collections.
• Follow up on overdue payments through calls and emails.
• Handle customer payment queries, disputes, and invoice-related issues.
• Perform invoice reconciliation, payment application, and account maintenance.
• Drive DSO reduction through timely follow-ups and promise-to-pay tracking.
• Coordinate with internal teams to resolve billing and payment issues.

Skills

Communication skills

Collections experience

Tools

Excel (VLOOKUPs & Pivot Tables)

Job description

We Hiring for a B2C Collection experience in Collections and recovery. We are looking for professionals with excellent communication, negotiation, and customer handling skills to manage end-to-end collections while delivering an exceptional customer experience.

Location : Mohali Chandigarh

Your Future Employer :

A leading global organization known for delivering world-class business process and customer experience solutions. The company offers a collaborative work environment, structured career growth, and the opportunity to work with international clients.

Responsibilities:

1) Manage end-to-end ownership of assigned customer accounts for collections.

2) Follow up on overdue payments through calls and emails.

3) Handle customer payment queries, disputes, and invoice-related issues.

4) Perform invoice reconciliation, payment application, and account maintenance.

5) Drive DSO reduction through timely follow-ups and promise-to-pay tracking.

6) Coordinate with internal teams to resolve billing and payment issues.

Requirements:

1) B2C Collections, Accounts Receivable, or Order-to-Cash.

2) Minimum 3 years of relevant collections experience preferred.

3) Strong verbal and written English communication skills.

4) Hands-on experience with Excel (VLOOKUPs & Pivot Tables).

5) Willingness to work from office in rotational/night shifts.

What is in it for you :

1) Opportunity to work with a leading global organization.

2) Competitive compensation and a collaborative work culture.

3) Structured training and professional development.

Disclaimer :

Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note :

We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted if you do not hear back from us within 1 week. Your patience is highly appreciated.

Keywords : B2C Collections, Accounts Receivable, AR, Order to Cash, O2C, OTC, Collections Executive, Collections Specialist, Voice Process, Cash Collections, Payment Follow-up, Invoice Reconciliation, DSO Reduction, Customer Service, Negotiation, Dispute Resolution, BFSI, Excel, VLOOKUP, Pivot Table.