Collection Manager - CV

SkillLabs Resource Services Pvt. Ltd.; Bengaluru Urban; On-site; INR 400,000 - 800,000; Full time

Job summary

SkillLabs in Bengaluru is seeking a Collections Specialist to manage area-wise recoveries and optimize debt realization. You will oversee resolution strategies, monitor bucket performance, and coordinate with internal teams to ensure timely settlements.

The role focuses on minimizing NPAs, reducing vendor payouts, and driving revenue while maintaining customer satisfaction through quick issue resolution within defined TAT.

Responsibilities

• Handle collections for the assigned area and achieve targets across resolution, flows, credit cost and roll rates.
• Keep NPAs within budget and actively minimize them.
• Increase fee income and control vendor payouts with initiatives.
• Conduct asset verifications and possession under SARFESI/Section 9 via court receivers.
• Track and control area delinquency by bucket/DPD and focus on nonstarters.
• Ensure customer satisfaction with quick resolution of issues within defined TAT.

Job description

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT