Collection Manager

The Muthoot Group; Rajamahendravaram; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

The Muthoot Group is seeking an experienced Collections Manager to lead collections for unsecured personal loans and business loans, with hands-on leadership of in-house teams and coordination with external agencies to ensure compliant and customer-centric recovery.

You will drive collection strategy, monitor performance, manage vendors across geographies, and provide MIS insights to senior leadership. A strong background in skip tracing, legal recovery, and regulatory standards is essential.

Qualifications

• Bachelor's degree in Finance, Business, or a related field. MBA or equivalent preferred.
• 48 years of experience in retail loan collections, with at least 23 years in managing unsecured loans.
• Proven experience in managing both in-house collection teams and external vendors.
• Strong knowledge of collections strategy, skip tracing, and legal recovery processes.

Responsibilities

• Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
• Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.
• Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met.
• Oversee and coordinate with third-party collection vendors/agencies across multiple geographies.
• Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.
• Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.
• Analyze portfolio performance, bucket-wise delinquency trends, and suggest process improvements.
• Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.
• Provide MIS reports and dashboards to senior leadership with insights and recommendations.
• Train and motivate team members to maintain high standards of collection efficiency and customer interaction.

Skills

Leadership

Collections strategy

Skip tracing

Regulatory compliance

Vendor management

MIS reporting

Team management

Customer-centric approach

Education

Bachelor's degree in Finance or related field

MBA or equivalent preferred

Job description

Role & responsibilities

Responsibilities

We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans. The ideal candidate will have hands-on experience in managing both in-house teams and external collection agencies/vendors. This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer-centric approach.

Key Responsibilities

• Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
• Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.
• Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met.
• Oversee and coordinate with third-party collection vendors/agencies across multiple geographies.
• Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.
• Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.
• Analyze portfolio performance, bucket-wise delinquency trends, and suggest process improvements.
• Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.
• Provide MIS reports and dashboards to senior leadership with insights and recommendations.
• Train and motivate team members to maintain high standards of collection efficiency and customer interaction.

Qualifications And Skills

• Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred.
• 48 years of experience in retail loan collections, with at least 23 years in managing unsecured loans.
• Proven experience in managing both in-house collection teams and external vendors.
• Strong knowledge of collections strategy, skip tracing, and legal recovery processes.