Collections Manager

Muthoot Finance; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Muthoot Finance is seeking an experienced Collections Manager to lead collections for unsecured personal and business loans. You will manage in‑house teams and external agencies, drive recovery performance, and maintain customer-centric practices.

Ideal candidates have 4–8 years in retail loan collections, with 2–3 years in unsecured loans, and strong knowledge of skip tracing, legal recovery, and compliance. This role requires leadership across multiple geographies within India.

Qualifications

• 4 to 8 years of experience in retail loan collections.
• 2 to 3 years in managing unsecured loans.
• Experience managing both in‑house collection teams and external vendors.
• Strong knowledge of collections strategy, skip tracing, and legal recovery processes.

Responsibilities

• Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
• Develop and monitor collection strategies to reduce delinquency and improve recovery rates.
• Manage a team of in‑house collection officers and ensure targets are met.
• Oversee third‑party collection vendors/agencies across geographies and monitor SLAs.
• Ensure compliance with regulatory and company standards, including data privacy.

Skills

Team leadership

Vendor management

Collections strategy

Regulatory compliance

Customer-centric approach

Education

Bachelor's degree in Finance

MBA or equivalent preferred

Job description

Role & responsibilities

We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans. The ideal candidate will have hands‑on experience in managing both in‑house teams and external collection agencies/vendors. This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer-centric approach.

Key Responsibilities:

• Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
• Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.
• Manage a team of in‑house collection officers and ensure daily, weekly, and monthly performance targets are met.
• Oversee and coordinate with third‑party collection vendors/agencies across multiple geographies.
• Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.
• Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.
• Analyse portfolio performance, bucket‑wise delinquency trends, and suggest process improvements.
• Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.
• Provide MIS reports and dashboards to senior leadership with insights and recommendations.
• Train and motivate team members to maintain high standards of collection efficiency and customer interaction.

Qualifications and Skills:

• Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred.
• 4 to 8 years of experience in retail loan collections, with at least 2 to 3 years in managing unsecured loans.
• Proven experience in managing both in‑house collection teams and external vendors.
• Strong knowledge of collections strategy, skip tracing, and legal recovery processes.

Preferred candidate profile